Customer Support Specialist

CellGate Access Control Systems; Carrollton (TX); Presencial; USD 24.796 - 27.552; Jornada completa

Descripción de la vacante

A leading access control solutions provider in Carrollton is seeking a Customer Support Specialist to provide top-tier support for access control solutions. The role involves guiding customers, managing data in Salesforce, and maintaining documentation. Bilingual in Spanish and English is essential. Join us to deliver exceptional customer experiences!

Responsabilidades

• Guide customers through product activation and implementation.
• Manage customer data and cases in Salesforce.
• Provide support and troubleshooting.
• Maintain detailed customer accounts and documentation.

Conocimientos

Professional phone and email communication skills

Strong problem-solving abilities

Detail-oriented with excellent time management

Basic software proficiency

Ability to handle both customer support and onboarding

Technical aptitude and willingness to learn

Salesforce experience preferred

Bilingual in Spanish and English

Descripción del empleo

CellGate - Gold Key Support Team

Join our elite customer support team at CellGate, where you'll provide top-tier support for our access control solutions to homeowners, property managers, and dealers.

Base pay range

$18.00/hr - $20.00/hr

Key Responsibilities:

• Guide customers through product activation and implementation.
• Manage customer data and cases in Salesforce.
• Provide support and troubleshooting.
• Maintain detailed customer accounts and documentation.

Skills & Qualifications:

• Professional phone and email communication skills.
• Strong problem‑solving abilities.
• Detail‑oriented with excellent time management.
• Basic software proficiency.
• Ability to handle both customer support and onboarding of new client set‑ups.
• Technical aptitude and willingness to learn.
• Salesforce experience preferred.
• Bilingual in Spanish and English.

CellGate offers innovative access control solutions, and we're looking for someone who can deliver exceptional customer experiences in both Spanish and English.

Join our team and help shape the future of property access control. Apply now!