Customer Support Specialist

Beacon Hill; Canonsburg (Washington County); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Benefits

Job summary

Beacon Hill in Canonsburg, Pennsylvania is seeking a Customer Support Specialist to handle onboarding, product training, and post-sale technical support for customers using the company’s products and services.

You will serve as the primary contact for inquiries, guide new customers through onboarding and training, troubleshoot installation and configuration issues, and collaborate with sales, technicians, and internal teams to ensure exceptional service.

Qualifications

• Experience supporting technical products or technology-based solutions.
• Ability to work independently and manage priorities.
• Excellent written and verbal communication to explain technical concepts.
• Experience onboarding customers and conducting product training.

Responsibilities

• Serve as the primary point of contact for customer inquiries, providing technical support via email and phone while maintaining high service standards.
• Guide new customers through the onboarding process, including account setup, product configuration, dashboard demonstrations, and user training.
• Troubleshoot product installation, configuration, and operational issues, resolving concerns or escalating complex cases when necessary.
• Monitor active customer and demo units daily to identify anomalies, investigate issues, and ensure optimal product performance.
• Collaborate with customers, sales representatives, technicians, and internal customer service teams to facilitate effective communication and issue resolution.
• Collect, analyze, and communicate customer feedback to support continuous improvement of onboarding, training, and customer support processes.

Skills

Customer service experience

Technical support experience

Communication skills

Troubleshooting

Tools

CRM systems

Microsoft Office

Job description

Customer Support Specialist (A1468390) Canonsburg, Pennsylvania

Salary: USD50000 - USD55000 per year + Benefits

A local manufacturing company is seeking a Customer Support Specialist to join its growing team. This role is responsible for client onboarding, product training, and post-sale technical support for customers using the company's products and services. The ideal candidate is a self-motivated professional with experience supporting technical products, strong communication skills, and a passion for delivering exceptional customer service. This position offers competitive pay and benefits.

Job Responsibilities:

• Serve as the primary point of contact for customer inquiries, providing technical support via email and phone while maintaining high service standards.
• Guide new customers through the onboarding process, including account setup, product configuration, dashboard demonstrations, and user training.
• Troubleshoot product installation, configuration, and operational issues, resolving concerns or escalating complex cases when necessary.
• Monitor active customer and demo units daily to identify anomalies, investigate issues, and ensure optimal product performance.
• Collaborate with customers, sales representatives, technicians, and internal customer service teams to facilitate effective communication and issue resolution.
• Collect, analyze, and communicate customer feedback to support continuous improvement of onboarding, training, and customer support processes.

Job Requirements:

• Prior customer service or technical support experience, preferably supporting a technical product or technology-based solution.
• Strong ability to work independently, manage priorities, and resolve issues with minimal supervision.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Experience conducting customer onboarding, product training, account setup, or implementation support.
• Strong troubleshooting, problem-solving, and analytical skills with a customer-focused approach.
• Proficiency with Microsoft Office and CRM or customer support systems; ability to learn new technologies quickly.