Customer Support & Solutions Specialist

RBC Bearings Incorporated; Simpsonville (SC); Hybrid; USD 36,000 - 45,000; Full time

Job summary

The Customer Support Representative at RBC Bearings Incorporated delivers exceptional service to authorized distributors, OEMs, and end users, while supporting Dodge field sales engineers to drive sales growth of mechanical power transmission products domestically and internationally.

You are the central point of contact for inquiries, providing solutions within your scope and elevating issues as needed to ensure RBC remains a leader in North American industrial automation.

Qualifications

• Experience handling inquiries and issues in customer service.
• Familiarity with sales processes and procedures.
• Ability to organize, prioritize, and manage competing priorities.
• Follow safety protocols and report safety concerns.

Responsibilities

• Manage inbound customer requests via multi-channel pathways.
• Respond promptly and professionally to customers.
• Oversee all customer service requests to completion (orders, quotes, returns, etc.).
• Ensure continuous customer support by filling in for teammates when needed.
• Provide support for management issues as they arise.
• Complete ongoing training on systems, products, and processes.
• Apply critical thinking skills effectively.
• Facilitate the order process from beginning to end for distributors, OEMs, and sales engineers.
• Answer basic technical questions using available resources.
• Act as liaison between customers and field sales with various departments.
• Expedite orders to meet customer demands.
• Provide effective verbal and written communication.
• Utilise problem-solving skills and show empathy to customers.
• Practice time management and maintain awareness of work in queue.
• Support and back up teammates during absences and training.
• Assist with issues identified by management.
• Regular in-person attendance and punctuality.

Skills

SAP

Salesforce

Microsoft Office

SharePoint

DeliveryData

Kronos

UKG

Education

High School Diploma

Bachelor’s degree (mechanical)

Tools

Excel

Job description

The Customer Support Representative at RBC Bearings Incorporated delivers exceptional service to authorized distributors, OEMs, and end users, while supporting Dodge field sales engineers to drive sales growth of mechanical power transmission products domestically and internationally.

You are the central point of contact for inquiries, providing solutions within your scope and elevating issues as needed to ensure RBC remains a leader in North American industrial automation.