Customer Support & Order Fulfillment Liaison

RBC Bearings; Simpsonville (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

RBC Bearings is seeking a Customer Support Representative in Simpsonville, SC to provide customer service excellence to distributors, OEMs, and end users, while supporting field sales engineers to drive sales growth domestically and internationally. You will be the central point of contact for inquiries and escalate issues as needed.

This role requires proficiency with SAP, Salesforce, Microsoft Office, and other internal tools.

Qualifications

• Proficiency in SAP, Salesforce, Microsoft Office, SharePoint, DeliveryData, Kronos, and UKG.
• Ability to organize, prioritize, and manage competing priorities.
• Strong problem-solving and critical thinking skills.
• Effective interpersonal skills for collaboration.
• Time management and awareness of work in queue.
• Customer service experience with a track record of handling inquiries and issues.
• Familiarity with sales processes and procedures.
• Follow safety protocols and report safety concerns.
• High School Diploma required; a bachelor’s degree, mechanical product knowledge, and bilingual skills are a plus.

Responsibilities

• Facilitate the order process from beginning to end for distributors, OEMs, and sales engineers.
• Answer basic technical questions using available resources.
• Act as liaison between customers and field sales with various departments.
• Expedite orders to meet customer demands.
• Provide effective verbal and written communication.
• Utilize problem-solving skills and show empathy to customers.
• Practice time management and maintain awareness of work in queue.
• Support and back up teammates during absences and training.
• Assist with issues identified by management.
• Regular in-person attendance and punctuality.

Skills

Customer service

Problem-solving

Time management

Interpersonal skills

Prioritization

Communication

Sales processes

Safety awareness

Queue awareness

Education

Bachelor's degree (preferred)

Mechanical product knowledge (plus)

Bilingual skills (plus)

High School Diploma

Tools

SAP

Salesforce

Microsoft Office

SharePoint

DeliveryData

Kronos

UKG

Job description

RBC Bearings is seeking a Customer Support Representative in Simpsonville, SC to provide customer service excellence to distributors, OEMs, and end users, while supporting field sales engineers to drive sales growth domestically and internationally. You will be the central point of contact for inquiries and escalate issues as needed.

This role requires proficiency with SAP, Salesforce, Microsoft Office, and other internal tools.