Customer Support & Solutions Specialist

NCCO Foodservice Solutions; Centennial (CO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health Insurance (medical, dental, and

Vision

Life Insurance

Disability Insurance

401(k) with match

PTO

Job summary

Always Food Safe is seeking a full-time Customer Support Representative to handle customer inquiries and assist with sales support. The role emphasizes strong communication with internal teams and external partners to build relationships and promote products.

The position offers a 40-hour work week, Monday to Friday, with a salary range of $50,000–$55,000 plus a 5% annual bonus based on performance. Training will be provided, and benefits include comprehensive health coverage, life and

Qualifications

• Two-year associate degree in communications, business, or a related field (preferred).
• Two years of experience in customer service supporting digital products.
• Experience with CRM systems and other digital tools; Salesforce a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
• Excellent multi-tasking and prioritization.
• Willingness to consultatively sell and provide value-added solutions.

Responsibilities

• Answer calls, assist with order placement, and resolve queries promptly.
• Troubleshoot issues by asking clarifying questions.
• Maintain logs and records related to customer interactions.
• Guide customers through product and service offerings, including promotions.
• Analyze client requirements and recommend suitable products or plans.
• Facilitate sales of products and services based on customer needs.
• Enter data into Salesforce to track potential customers.
• Email potential business accounts as requested.
• Coordinate across phone, email, live chat, and Teams channels.
• Collaborate with external partners and vendors to support customers.

Skills

Customer service

CRM systems

Sales support

Microsoft Office

Multitasking

Bilingual English/Spanish

Education

Associate degree in communications or business

Tools

Salesforce

Microsoft Office

Job description

Always Food Safe is seeking a full-time Customer Support Representative to handle customer inquiries and assist with sales support. The role emphasizes strong communication with internal teams and external partners to build relationships and promote products.

The position offers a 40-hour work week, Monday to Friday, with a salary range of $50,000–$55,000 plus a 5% annual bonus based on performance. Training will be provided, and benefits include comprehensive health coverage, life and