Customer Service Coordinator

Unclassified; Monsey (NY); On-site; USD 52,000 - 69,000; Full time

Job summary

Culinary Depot is seeking a Customer Support / Service Coordinator to be the front line of our service operation in-office in Monsey, NY. You will listen, own issues, and drive each case to resolution, communicating clearly with customers who are often under pressure.

This full-time on-site role offers hourly pay between $25 and $33, plus benefits. You will coordinate with internal teams, maintain records, and uphold a high standard of service while building lasting customer relationships.

Qualifications

• Empathetic and customer-focused approach to support.
• Calm and professional demeanor under pressure while resolving issues.
• Strong verbal and written communication with customers.
• Active listening and clear, proactive updates to customers.
• Excellent organization and ability to manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve order issues, damages, and customer concerns.
• Provide order updates and follow up on open cases.
• Coordinate with internal teams to ensure timely resolutions.
• Maintain accurate customer records.

Skills

Empathy

Calm under pressure

Clear communicator

Active listener

Organized

Ownership

Job description

Overview

We are hiring a Customer Support / Service Coordinator to be the front line of our service operation. This role is critical to the customer experience.

You will often be speaking with customers who are frustrated, stressed, or under pressure. Your responsibility is to listen, take ownership, communicate clearly, and drive each issue to resolution. This is not a "log a ticket and move on" role. It requires empathy, follow-through, and pride in helping people.

If you are someone who feels personally invested in making sure customers are taken care of—and you don't rest until the issue is resolved-this role will be a strong fit.

What Success Looks Like

• Customers feel heard and supported
• Issues are owned from start to finish
• Communication is proactive and clear
• Follow-ups happen on time
• Problems are resolved with care

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve order issues, damages, and customer concerns
• Provide order updates and follow up on open cases
• Coordinate with internal teams to ensure timely resolutions
• Maintain accurate customer records

Who We’re Looking For

• Empathetic and customer-focused
• Calm and professional under pressure
• Strong communicator and active listener
• Organized with excellent follow-through
• Able to manage multiple priorities
• Takes ownership and solves problems proactively

This is a full-time, in-office position. We are only considering candidates who can work on-site full-time.

Compensation

$25-$33 per hour, based on experience and qualifications.

Why Join Culinary Depot

• Competitive compensation with performance-based reviews
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Paid Time Off plus paid holidays
• Hands-on training, mentorship, and internal growth opportunities
• Fast-paced, collaborative, and execution-focused office culture

About Culinary Depot

Culinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants, institutions, and foodservice operators nationwide. We partner with our candidates from initial design and equipment selection through installation and long-term support. Our business is built on expertise, accountability, and long-term relationships-not one-off transactions.