Customer Support Coordinator - Empathy-Driven Issue Resolver

Culinary Depot; Hackensack (NJ); On-site; USD 34,440 - 45,460; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Time Off

Paid holidays

Training and growth opportunities

Job summary

Culinary Depot is seeking a Customer Support Coordinator to be the front line of our service operation. You will listen, take ownership, and drive issues to resolution, often with frustrated customers, ensuring empathy and clear communication.

This role emphasizes end-to-end ownership, proactive updates, and collaboration with internal teams to improve processes and customer satisfaction. Compensation reflects experience and market rates.

Qualifications

• Experience in customer service or technical support is preferred but attitude and ownership matter more than background.

Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Issue Resolution: Address and resolve customer complaints related to damages, order discrepancies, and other concerns effectively.
• Order Follow-Up: Provide updates on order status and follow up with customers on outstanding orders.
• Internal Communication: Collaborate with sales teams and other internal departments to resolve customer issues and ensure satisfaction.
• Record Keeping: Update customer records and track orders to facilitate accurate and timely issue resolution.
• Process Improvement: Identify recurring customer issues, suggest process improvements, and report findings to management.
• Team Collaboration: Work with other CSRs and teams to ensure seamless customer service and support.

Skills

Empathy

Communication

Organization

Multitasking

Ownership

Problem solving

Job description

Culinary Depot is seeking a Customer Support Coordinator to be the front line of our service operation. You will listen, take ownership, and drive issues to resolution, often with frustrated customers, ensuring empathy and clear communication.

This role emphasizes end-to-end ownership, proactive updates, and collaboration with internal teams to improve processes and customer satisfaction. Compensation reflects experience and market rates.