Technical Customer Care Representative I (Entry-Level)

MCI; Frankfort (KY); Remote; USD 30,000 - 40,000; Full time

Job summary

MCI is seeking a Technical Customer Care Representative I for a remote role. This entry-level position involves troubleshooting VoIP phones and ensuring excellent customer service. Ideal candidates will have a strong customer service background and basic technical knowledge. Join a dynamic team with comprehensive training and benefits.

Benefits

Paid Training

Time Off

Health Insurance

Retirement Plans

Performance Incentives

Qualifications

• Must be 18 years or older.
• Basic understanding of VoIP, internet gateways, and HD video systems.

Responsibilities

• Handle inbound and outbound customer contacts courteously.
• Troubleshoot internet, VoIP, and video service disruptions.
• Document interactions accurately in the CRM system.

Skills

Communication

Typing

Organizational Skills

Problem Solving

Conflict Resolution

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Windows OS

Job description

Technical Customer Care Representative I (Entry-Level)

Join to apply for the Technical Customer Care Representative I (Entry-Level) role at MCI.

Position Overview

This is a technical support role troubleshooting VoIP Phones, Data Gateways, and HD Video service disruptions. You will interact with customers across the country, resolving support issues and ensuring a top-tier customer experience. A strong customer service background and a positive attitude are essential.

Responsibilities

1. Handle inbound and outbound customer contacts courteously and professionally.
2. Troubleshoot internet, VoIP, and video service disruptions, aiming for first call resolution.
3. Use multiple systems and knowledge bases to research and resolve issues.
4. Document interactions accurately in the CRM system.
5. Maintain confidentiality and adhere to all policies and procedures.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Basic understanding of VoIP, internet gateways, and HD video systems.
• Excellent communication, typing (30+ WPM), and organizational skills.
• Proficiency in Microsoft Office and Windows OS.
• Reliable with good attendance and punctuality.
• Customer-oriented with problem-solving and conflict resolution skills.

Preferred Skills

• One year of customer service or Tier II technical support experience.
• CompTIA IT certification.

Conditions & Benefits

This is a full-time, remote position with benefits including paid training, time off, health insurance, retirement plans, and performance incentives. All applicants must be authorized to work and willing to undergo background and drug screening.

Additional Information

We provide comprehensive training and support a diverse, inclusive work environment. Join MCI to grow your career in a dynamic, tech-enabled company.