Consumer Customer Operations Analyst - Tier 2

Axos Bank; Las Vegas (NV); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

Paid Time Off & Holidays

HSA or FSA account

401(k) with employer match

Employee banking account access

Job summary

Axos Bank is hiring for an Advanced Tier 1 / emerging Tier 2 support role in Las Vegas. You will interact with customers by phone to provide product information, troubleshoot issues, and resolve complex problems while maintaining compliance and collaborating with internal teams.

The position requires a HS Diploma and 2+ years of client-facing customer service, preferably in banking or regulated environments. The job offers comprehensive benefits and a commission-eligible structure.

Qualifications

• HS Diploma.
• 2+ years of client-facing customer service experience in banking or regulated environment.

Responsibilities

• Communicate with customers by telephone to provide product and service information, troubleshoot and resolve customer issues.
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Describe products and services to customers in order to respond to customer questions and issues.
• Learn and apply Procedures; Comprehensive new job-related information in a timely manner and correctly; recalling and applying that information during customer calls/emails.
• Answer secure and unsecure email and live chat inquiries by clarifying desired information; researching, locating and providing an accurate response.

Skills

Customer service

Banking experience

Education

HS Diploma

Job description

Axos Bank

Target Range

$21.00/Hr. - $25.00/Hr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

This is a commission eligible role.

About This Job

Advanced Tier 1 / emerging Tier 2 support with deeper product knowledge and growing case ownership for non‑routine problems. Critical customer-facing position and is the primary contact for selected clients. Demonstrates effective leadership and collaboration with team members and other departments, assisting colleagues with complex problem resolution including compliance issues.

Responsibilities

• Communicate with customers by telephone to provide product and service information, troubleshoot and resolve customer issues
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Describe products and services to customers in order to respond to customer questions and issues
• Lear and apply Procedures; Comprehensive new job-related information in a timely manner and correctly; recalling and applying that information during customer calls/emails
• Answer secure and unsecure email and live chat inquiries by clarifying desired information; researching, locating and providing an accurate response

Qualifications

• HS Diploma
• 2+ years of client‑facing customer service experience, ideally in banking, financial services, or a regulated environment.

Axos Employee Benefits May Include

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol “AX” (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

IER Right to Work Poster (English/Spanish)

E-Verify Participation Poster (English/Spanish)