Customer Support Representative (Remote)

ECP; Milwaukee (WI); Remote; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Representative, where you will be the first point of contact for users needing assistance. This role involves troubleshooting, clarifying requests, and ensuring customer satisfaction while maintaining records in a leading software platform. You will thrive in a remote work environment, contributing to a team that supports senior living communities worldwide. If you have a passion for helping others and a knack for problem-solving, this is the perfect opportunity to grow your career in a dynamic industry.

Qualifications

• Experience in customer service with a focus on problem-solving.
• Preferred knowledge of healthcare technology systems.

Responsibilities

• Provide customer support via phone, email, and ticketing system.
• Resolve customer issues and maintain accurate records.

Skills

Customer service experience

Problem-solving skills

Communication skills

Experience with healthcare tech (eMARs, EHRs)

Education

Bachelor's degree

Associate's degree

Tools

HubSpot

Job description

Customer Support Representative (Remote)

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. Used in over 6,500 communities worldwide, we aim to expand by increasing our customer base and developing new products.

As a Customer Support Representative, you will provide customer service via phone, email, and ECP’s ticketing system remotely.

• Provide support to end users as the first point of contact for questions, troubleshooting, and issues
• Resolve tickets by:
  • Clarifying customer requests
  • Diagnosing problems
  • Explaining solutions
  • Expediting corrections
  • Follow-up to ensure resolution

Maintain customer records in HubSpot, follow documentation best practices, contribute to company initiatives, become a product expert, suggest enhancements, participate in team goals, and support after-hours on-call rotations. Consistently meet performance metrics and KPIs.

Requirements

• Customer service experience
• Experience with healthcare tech like eMARs or EHRs (preferred)
• Strong problem-solving skills
• Excellent communication skills
• Bachelor's or Associate's degree (preferred)
• Ability to work remotely in a cybersecurity-compliant environment
• Work hours: 9:30 am - 6:00 pm CT, Monday-Friday, with on-call participation

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development