Customer Support Representative (On-Call, Afternoon/Evening Shift)

Moving Doors; United States; Remote; USD 25,000 - 39,000; Part time

Job summary

Moving Doors is seeking a Customer Support Representative for on-call evening shifts. This fully remote role requires you to handle guest inquiries across channels, resolving issues with empathy and efficiency. Initial training occurs Monday to Friday during the morning shift, with ongoing evenings 17:30–23:30.

A strong hospitality mindset and fluency in English (Greek a plus) are desired. You will work independently, manage multiple requests, and coordinate with internal teams to ensure guest

Qualifications

• Fluency in English is required; additional languages are a strong plus.
• Excellent verbal and written communication skills with strong interpersonal abilities in Greek and English.
• Experience in hospitality, guest relations, or customer support is preferred.
• Proficient use of Google Workspace tools.

Responsibilities

• Serve as the primary contact for guest inquiries across multiple channels, ensuring timely, clear responses.
• Assess guest concerns, identify solutions, and manage cases through to resolution, balancing guest satisfaction with policies.
• Collaborate with internal teams and external partners to ensure issues are resolved efficiently and accurately.
• Maintain high service standards with empathy and calm in high-pressure situations.
• Handle multiple requests simultaneously, prioritizing by urgency and guest impact.

Skills

English

Greek

Communication skills

Time management

Google Workspace

Tools

Google Workspace

Job description

Описание

We are looking for a Customer Support Representative (On-Call, Afternoon/Evening Shift) to support our guests and ensure a smooth experience throughout their stay. This is a fully remote and flexible, on-call position, offering the opportunity to work from anywhere, provided you have access to a reliable internet connection and a laptop. You will be assigned shifts on a case-by-case basis, depending on operational needs, with working hours between 17:30 and 23:30 Mon-Fri. The role is ideal for someone who enjoys helping people, is comfortable working independently and can respond effectively to guest needs during the evening hours. Please note: The position requires availability for an initial two-week training period, Monday to Friday, during our regular morning shift (09:00–17:30).

Задачи

• Serve as the primary point of contact for guest inquiries, requests, and issues across multiple communication channels, ensuring timely, clear, and professional responses.
• Assess guest concerns, identify appropriate solutions, and manage cases through to resolution, balancing guest satisfaction with operational requirements and company policies.
• Work closely with internal teams and external partners, as needed, to ensure issues are resolved efficiently and accurately.
• Maintain a consistently high standard of service across all guest interactions, demonstrating empathy, composure, and sound judgment, particularly in high-pressure or sensitive situations.
• Handle multiple requests simultaneously, prioritizing tasks effectively based on urgency, impact, and the overall guest experience.

Требования

• Excellent verbal and written communication skills, with strong interpersonal abilities in both Greek and English
• Strong time management and organizational skills, with the ability to manage multiple priorities
• Well-developed problem-solving and decision-making skills
• Ability to perform effectively in a fast-paced, dynamic environment
• High attention to detail and a genuine commitment to delivering exceptional guest service
• Customer-focused mindset with a solid understanding of hospitality service standards
• Experience in hospitality, guest relations, or other customer support roles is preferred
• Proficient use of Google Workspace (G Suite) tools
• Fluency in English is required; additional languages are a strong plus

Условия

• Fully remote working arrangement, with the flexibility to work from anywhere.
• Flexible, on-call working arrangement during the shift 17.30-23.30.