Remote Evening Guest Support Specialist (On-Call)

Moving Doors; United States; Remote; USD 25.000 - 39.000; Teilzeit

Zusammenfassung

Moving Doors is seeking a Customer Support Representative for on-call evening shifts. This fully remote role requires you to handle guest inquiries across channels, resolving issues with empathy and efficiency. Initial training occurs Monday to Friday during the morning shift, with ongoing evenings 17:30–23:30.

A strong hospitality mindset and fluency in English (Greek a plus) are desired. You will work independently, manage multiple requests, and coordinate with internal teams to ensure guest

Qualifikationen

• Fluency in English is required; additional languages are a strong plus.
• Excellent verbal and written communication skills with strong interpersonal abilities in Greek and English.
• Experience in hospitality, guest relations, or customer support is preferred.
• Proficient use of Google Workspace tools.

Aufgaben

• Serve as the primary contact for guest inquiries across multiple channels, ensuring timely, clear responses.
• Assess guest concerns, identify solutions, and manage cases through to resolution, balancing guest satisfaction with policies.
• Collaborate with internal teams and external partners to ensure issues are resolved efficiently and accurately.
• Maintain high service standards with empathy and calm in high-pressure situations.
• Handle multiple requests simultaneously, prioritizing by urgency and guest impact.

Kenntnisse

English

Greek

Communication skills

Time management

Google Workspace

Tools

Google Workspace

Jobbeschreibung

Moving Doors is seeking a Customer Support Representative for on-call evening shifts. This fully remote role requires you to handle guest inquiries across channels, resolving issues with empathy and efficiency. Initial training occurs Monday to Friday during the morning shift, with ongoing evenings 17:30–23:30.

A strong hospitality mindset and fluency in English (Greek a plus) are desired. You will work independently, manage multiple requests, and coordinate with internal teams to ensure guest