Customer Support Representative

Akkodis; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Customer Support Representative to join their dynamic team. This role focuses on delivering exceptional service quality while engaging with customers in a fast-paced environment. You will leverage your problem-solving skills to address customer inquiries and ensure a seamless experience. With a strong emphasis on communication and organization, you will play a vital role in maintaining service-level agreements. This opportunity offers a flexible work environment and the chance to be part of a collaborative team dedicated to excellence in customer service. If you're passionate about helping others and thrive in a tech-driven setting, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Sick Leave

Commuter Benefits

Life Insurance

Short-term Disability

Employee Assistance Program

Qualifications

• 2+ years in customer service roles, especially in tech or hospitality.
• Fluent in English with excellent written communication skills.

Responsibilities

• Act as the first line of defense to resolve customer issues.
• Work in Live Operations to ensure exceptional service quality.

Skills

Customer Service Experience

Problem Solving

Communication Skills

Technological Fluency

Fluency in Spanish

Education

Bachelor's Degree

Tools

Google Sheets

G-Suite

Slack

Atlassian

Salesforce

Job description

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This range is provided by Akkodis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $20.00/hr

Direct message the job poster from Akkodis

Resource Development Manager | Senior Talent Acquisition Specialist | US IT Recruiting Expert | Workforce Solutions Specialist

Akkodis is seeking a Customer Support Representative-III for a 6 Weeks Contract

Rate Range: $16.00 - $20.00 P/HR; The rate may be negotiable based on experience, education, geographic location, and other factors.

Shift: Willing to work an 8-hour shift, 7 days a week

Language Skills: Conversationally proficient in both Spanish and English

About this Role

• Join a small team focused on growing shop & deliver service
• Work in Live Operations with proactive outreach to dashers to drive exceptional service quality
• Focus areas: communication, troubleshooting, organization, and continuous learning
• Act as a strategic problem solver and subject matter expert for a new product
• Be the first line of defense to resolve issues and set clear service expectations
• Lead workflows to meet and exceed service-level agreements (SLAs)
• Identify operational trends and share insights with broader teams
• Join a collaborative, customer-focused team supporting a leading tech platform

We’re excited about you because…

• You have a Bachelor’s degree or equivalent experience
• You bring 2+ years of experience in fast-paced customer service roles (tech, hospitality, or grocery/convenience)
• You are highly motivated and self-directed
• You are a natural problem solver able to handle ambiguous issues
• You speak fluent English and type at least 40 WPM
• You have excellent written communication skills with strong grammar and tone adaptation
• You are technologically fluent, especially with Google Sheets
• Experience with G-Suite, Slack, Atlassian, Salesforce
• Prior work in grocery & convenience industries

If you are interested in this Customer Support Representative-III position, then please click APPLY NOW. For other opportunities available at Akkodis, go to www.akkodis.com. If you have questions about the position, please contact Raja Sekhar at [e-mail]

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Seniority level

• Associate

Employment type

• Contract

Job function

• Customer Service

Industries

• IT Services and IT Consulting, Food and Beverage Services, and Food and Beverage Manufacturing

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