Customer Support Representative

Placements24; United States; À distance; USD 5 000 - 10 000; Plein temps

Avantages offerts par ce poste

competitive hourly wage

performance-based incentives

flexible remote working arrangements

employee discounts on fashion items

growth within the customer supportteam

Résumé du poste

Placements24 is seeking a friendly and efficient Customer Support Representative to join a fully remote team serving fashion customers. You will handle inquiries about products, orders, and general support from a home office, delivering timely, empathetic assistance.

A passion for fashion and strong communication are essential to help customers navigate orders and issues with care. You will work with CRM tools to track interactions, resolve problems, and collaborate with management to improve

Qualifications

• Previous experience in customer service, preferably in retail or e‑commerce.
• Excellent verbal and written communication skills.
• Strong problem-solving能力 and the ability to think quickly.
• Proficiency in using computers, email, and chat software.
• Ability to work independently and manage time effectively in a remote setting.
• A passion for fashion and a customer-centric mindset.
• Must have a reliable internet connection and a quiet workspace.
• Must be a resident of South Africa.
• This role is fully remote.

Responsabilités

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with product information, order tracking, and size/fit guidance.
• Process customer orders, returns, and exchanges according to company guidelines.
• Troubleshoot and resolve customer issues related to website navigation, account access, and payment processing.
• Document customer interactions and resolutions accurately in the CRM system.
• Provide feedback to management on common customer issues and suggestions for improvement.
• Maintain a positive and empathetic attitude towards all customer interactions.
• Adhere to company policies and procedures to ensure consistent service delivery.

Connaissances

Customer service

Retail/e-commerce

Communication skills

Remote work

Outils

CRM software

Description du poste

About the Role

Our client, a dynamic and growing online fashion retailer, is seeking a friendly and efficient Customer Support Representative to join their virtual team. This role is fully remote, allowing you to work from the comfort of your home while providing excellent service to our customers. You will be the first point of contact for customers, assisting them with inquiries about products, orders, and general support. If you have a passion for fashion, enjoy helping people, and possess strong communication skills, this is an exciting opportunity. We are committed to creating a positive and supportive remote work environment for our team members. This position offers the flexibility to manage your workday from anywhere in South Africa, contributing to a company that values customer satisfaction and employee well‑well‑well? ... Make a difference in our customers' shopping journey from your dedicated home office.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with product information, order tracking, and size/fit guidance.
• Process customer orders, returns, and exchanges according to company guidelines.
• Troubleshoot and resolve customer issues related to website navigation, account access, and payment processing.
• Document customer interactions and resolutions accurately in the CRM system.
• Provide feedback to management on common customer issues and suggestions for improvement.
• Maintain a positive and empathetic attitude towards all customer interactions.
• Adhere to company policies and procedures to ensure consistent service delivery.

Requirements

• Previous experience in customer service, preferably in retail or e-commerce.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think quickly.
• Proficiency in using computers, email, and chat software.
• Ability to work independently and manage time effectively in a remote setting.
• A passion for fashion and a customer‑centric mindset.
• Must have a reliable internet connection and a quiet workspace.
• Must be a resident of South Africa.
• This role is fully remote.

Benefits

• competitive hourly wage
• opportunities for performance‑based incentives
• flexible remote working arrangements
• employee discounts on fashion items
• potential for growth within the customer support team

Join our vibrant and dedicated remote team and help us deliver outstanding experiences for our fashion-loving customers.