Customer Support Representative

Rice Lake Weighing Systems; Town of Rice Lake (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Holidays

PTO - 5 weeks

Job summary

Rice Lake Weighing Systems in Wisconsin seeks a Customer Support Representative to provide broad customer service and administrative support across the organization. Responsibilities include handling high-volume calls, directing inquiries, and supporting order entry for Inside Sales.

The role requires attention to detail, accuracy in order processing, and proficiency with Word, Excel, and Outlook. Regular hours 6:15am–6:30pm on weekdays; rotating Saturday coverage may apply.

Qualifications

• Associate degree in administrative support or 4+ years of customer service/administrative experience.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Professionally manage a high volume of incoming calls with a customer-focused attitude.
• Enter customer sales orders accurately into the system.
• Support Inside Sales with order entry and processing.
• Provide administrative support across departments.
• Assist with scheduling and coverage to meet department hours 6:15am–6:30pm weekdays; rotating Saturday 8am–12pm.
• Maintain professional communication with internal and external customers.
• Foster accurate data sharing and cross-department collaboration.

Skills

Customer service mindset

Written and verbal communication

Attention to detail

Interpersonal skills

Organizational skills

Time management

Ability to handle multiple tasks

Professionalism under pressure

Follow-through

Education

Associate degree or 4+ years of admin/customer service experience

Tools

Microsoft Word

Excel

Outlook

Internal systems

Job description

For 80 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and our community.

Basic Function

At RLWS, the Customer Support Representative provides a broad range of customer service and administrative support to both external customers and internal departments throughout the organization.

A primary responsibility of this role is managing incoming calls in a timely, professional, and courteous manner. The Customer Support Representative ensures that all calls are accurately directed to the appropriate individuals or departments to support efficient communication and exceptional service.

As one of the first points of contact for Rice Lake Weighing Systems, this position plays a critical role in creating a positive first impression. Our goal is to deliver world-class customer service while maintaining a high level of professionalism, responsiveness, and organizational support.

This position also supports the Inside Sales department by assisting with order entry & order processing. Because all orders are processed electronically, strong attention to detail, accuracy, and efficiency are essential to ensure a high level of customer satisfaction. In addition, this role provides administrative and operational support to various departments across the organization as needed.

The position must be able to help cover department hours between the hours of 6:15am to 6:30 pm on weekdays and possible rotating Saturday shift from 8:00am-12:00pm. Some holiday(s) coverage will also be required.

Essential Job Functions And Major Tasks

• Professionally and courteously manage a high volume of incoming calls while maintaining a positive, customer-focused attitude and ensuring calls are handled efficiently and accurately


• Accurately and efficiently enter customer sales orders into the system while ensuring a high level of attention to detail


• Proficient in Microsoft Word, Excel, Outlook, and other internal computer systems and software applications


• Ability to perform data entry functions accurately and expediently, and perform other administrative tasks assigned by a supervisor


• Interface with and provide customer service and support to all employees and departments across the organization, including satellite locations


• Foster strong, positive communication with both internal and external customers

Other Job Functions

• Special projects to support customer and department needs


• Use accuracy and quality skills to pick and package part kits for scale assembly


• Other related duties as assigned

Physical Demands And Working Conditions

• Work performed in a typical office environment


• Requires prolonged periods of sitting


• Extended use of telephone equipment


• Frequent and prolonged keyboarding, computer use, reading, and typing

Minimum Qualifications And Prerequisites

Education and Experience

• Associate degree in administrative support, information processing or related field preferred, or four (4) or more years of customer service and/or equivalent administrative experience.

Skills And Abilities

• Exceptional written and verbal communication skills


• Strong attention to detail and accuracy


• Excellent interpersonal skills, including the ability to influence, resolve conflicts, and apply creative problem-solving techniques


• Strong organizational and time management skills


• Ability to effectively manage multiple tasks and priorities simultaneously


• Ability to perform well under pressure while maintaining professionalism in challenging situations


• Self-motivated, confident, and highly dependable with strong follow-through and follow-up skills

Benefits

• Competitive wages


• Great working conditions


• Medical


• Dental


• Vision


• Flexible spending


• Disability


• Life


• 5 weeks PTO


• Holidays


• 401k


• Wellness benefit programs

Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment drug screens.