Customer Support Representative

Slice; Town of Duane (NY); On-site; USD 8,300 - 12,000; Full time

Benefits offered by this job

Training program

Career development

Pizza Fridays

Wellbeing budget

Learning & development

Job summary

Slice in North Macedonia is hiring a Customer Support Representative to manage a high volume of inbound and outbound calls, respond to emails using templates, and provide accurate Slice information to customers and pizzerias. You will join a collaborative team and support daily operations with a focus on fast, helpful resolutions.

This is a full-time role with three shifts per week (mostly afternoon and night shifts), including weekends and holidays, plus a comprehensive training and onboarding

Qualifications

• Excellent verbal and written English (minimum B2 level).
• Able to handle high volume calls with professionalism.
• Willingness to work in shifts including weekends and holidays.
• Eager to learn and grow in a fast-paced environment.

Responsibilities

• Manage a high volume of inbound and outbound customer and pizzeria calls.
• Respond to and create emails using provided templates.
• Provide accurate Slice information and respond to customer questions and complaints promptly.
• Make refund or promo code decisions as part of the team.

Skills

Fluent English (B2)

Team collaboration

Problem solving

Customer focus

Job description

Customer Support

North Macedonia

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Challenge to Solve

You will be working in a highly competitive environment where you will get the opportunity to learn and collaborate from and with industry experts gives you the chance to continuously grow your professional capabilities while you improve yourself and the team.

The Role

The Customer Support Representative is a proven problem solver and that can handle all day-to-day Customer Support responsibilities. You’ll manage a high volume of inbound and outbound customer and pizzeria calls while focusing on providing our customers and partners with world class support. You’ll respond to and create emails for our customer calls based on provided templates. You’ll also provide accurate Slice information to customers and pizzerias as requested and appropriately reply to all customer questions and complaints in a timely manner

This is a full-time position with working hours: three shifts per week (mostly afternoon and night shifts), including weekends and holidays

The Team

You’ll be working as part of the Customer Support team and make decisions on when orders should be refunded or the customer should be provided with a promo code and work on side projects when requested.

The Winning RecipeThese are the core competencies this role calls for:

• Excellent verbal and written English (minimum B2 level)
• Collaborate effectively with team members to solve problems
• Eager to learn and grow in a fast-paced environment by constantly learning new processes
• Maintain high knowledge of the product and all nuances attached
• Outstanding communication skills and team-player attitude
• Friendly, energetic and light hearted mindset

The ExtrasWorking at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Personalized one month paid with the full salary training course at the start of your position with a dedicated trainer and a mentor
• Company structure that encourages career development
• Pizza Fridays
• Wellbeing budget
• Learning and Development program

The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

• 30 minute recruiter meeting
• 30 minute hiring manager meeting
• Offer!

At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.