Field Service Technician - CNC Machine Tools

Fives Group; Cedar Rapids (IA); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Overtime pay

Port-to-port travel

Vehicle allowance

Daily per diem

Weekend stay incentive

Travel rewards program

Cell phone allowance

Technical training

Hands-on experience

Career advancement

Job summary

Fives HPM in the United States is seeking a Field Service Technician to install, troubleshoot, and repair CNC machine tools at customer sites across the country. This is a highly travel-focused role requiring independent problem-solving and direct customer support at facilities nationwide.

The position emphasizes hands-on work across mechanical, electrical, and CNC systems, with extensive travel, a home office near Fond du Lac, WI, and onboarding at the Fond du Lac location.

Qualifications

• Strong mechanical, electrical, and CNC capabilities for installing, troubleshooting, and qualifying industrial equipment.
• Associate degree or equivalent; 2–4 years of related experience.
• Valid driver's license; ability to obtain passport for travel.
• Ability to read international print symbols and to use hand tools.
• Strong communication and customer service skills.

Responsibilities

• Install, demonstrate, repair, and modify Fives machines at customer facilities, including mechanical, electrical, and CNC systems.
• Follow verbal and written instructions and interpret drawings, service documentation, and other equipment documents.
• Operate machines at customer sites to demonstrate performance and verify specifications.
• Train customer personnel on proper operation, maintenance, and safety.
• Prepare service reports and maintain accurate records.
• Maintain regular attendance and work overtime as required by business needs.
• Ensure ISO 9001 and ISO 14001 compliance and safety practices.

Skills

Field service

Mechanical

Electrical

CNC systems

Customer service

Reading drawings

Safety awareness

Education

AA/Equivalent

Tools

MS Office

Job description

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Take part in the Sustainability Industry!

Every day in 25 countries, we (9,000 people) create the sustainable solutions the world needs by inventing the technologies of tomorrow across the entire spectrum of industry: from metallurgy to advanced logistics, from cement plants to the tech industry, from the IoT to aerospace.
By Joining Fives, you'll become an entrepreneur who is involved in the design and management of the project from start to finish. Come and work with a group of passionate women and men, proud to be pioneers and above all proud to make the world move forward.

Field Service Technician - CNC Machine Tools

Legal Entity: Fives Machining System Inc - MTSS

Country: United States

City: Cedar Rapids

Job Family: Aftermarket and Services

Job Type: Permanent position

Work Location: On-site

Compensation: $40.00 - $55.00 per hour

FIELD SERVICE TECHNICIAN

Fives HPM | Aftermarket Americas

Join Our Team!

We are seeking a Field Service Technician to provide installation, maintenance, troubleshooting, and technical support to customers throughout the United States. This is a highly travel-focused, field-based position ideal for technicians who enjoy working independently, solving technical problems, and supporting customers directly at their facilities.

Candidates should ideally be located within approximately a four-hour drive of Fond du Lac, Wisconsin, or near a major airport that provides convenient access to customer locations across the country. While assignments may occur anywhere in the U.S. based on customer and business needs, our Fond du Lac, WI office serves as the technician's home office and primary location for onboarding, technical training, and ongoing development.

This role requires extensive travel, including overnight and multi-day assignments. Technicians can expect to travel regularly to customer sites across the country for equipment installation, service, maintenance, troubleshooting, and other field support needs.

What We Offer

• Competitive Compensation with significant overtime opportunities based on travel and customer support needs
• Paid Port-to-Port Travel: Your paid workday begins when you depart for your assignment and continues through your return, providing additional earning potential
• Vehicle Allowance for eligible field-based positions
• Daily Per Diem while traveling
• Weekend Stay Incentive: Receive an additional stipend per weekend, plus applicable per diem, when business needs require you to remain at your travel location rather than return home
• Frequent Flyer & Travel Rewards: Build airline miles and eligible travel rewards through frequent business travel, subject to company travel policies and the applicable rewards program
• Cell Phone Allowance to support your work in the field
• Technical Training & Development to build your knowledge and advance your field service expertise
• Extensive Hands-On Experience working directly with customers and advanced industrial equipment
• Opportunity to Earn More Through Travel & Overtime, making this an attractive position for technicians looking to maximize their earning potential while building their technical career

Fives is an industrial engineering group with a heritage of more than 200 years. Fives designs and delivers machines, process equipment, and production lines for the world's largest industrial companies around the world. We are committed to making industry smarter, more efficient, and more sustainable.

Site Company Overview

Fives HPM designs, builds, installs, and services advanced machine tools and manufacturing systems used by leading manufacturers worldwide. Our team delivers innovative solutions that maximize productivity, precision, and reliability for customers across aerospace, defense, automotive, energy, and industrial markets.

Business Unit Overview

The High Precision Machines (HPM) Division specializes in world-class machine tool technology, automation systems, and aftermarket services that support customers throughout the lifecycle of their equipment.

Position Summary

The Field Service Technician is responsible for independently installing, demonstrating, qualifying, repairing, and modifying Fives machines and associated equipment at customer facilities. The position works across mechanical, electrical, and CNC systems and performs assignments based on verbal or written direction from Technical Support, the Service Coordinator, or Service Manager, as well as information contained in drawings, service documentation, and other technical materials.

This role also operates and evaluates equipment to verify that machine accuracy, performance, and quality meet required specifications. The Field Service Technician works directly with customers, provides technical instruction, identifies potential safety concerns, documents service activities, and provides feedback that can contribute to the continued improvement of Fives products.

Key Responsibilities

• Install, demonstrate, qualify, repair, and modify Fives machines and associated equipment at customer facilities, including mechanical, electrical, and CNC systems.
• Follow verbal and written technical instructions and interpret drawings, service documentation, and other equipment documentation.
• Operate machines and associated equipment at customer facilities to demonstrate or qualify equipment.
• Observe customer qualification runs and verify that machine accuracy and quality meet applicable specifications.
• Notify Technical Support or the Service Coordinator when deviations from specifications occur or technical problems are encountered.
• Prepare complete and accurate service reports in accordance with established procedures.
• Train customer personnel on the proper operation, maintenance, and repair of machines and equipment, with an emphasis on required safety precautions.
• Notify customers of unsafe operating practices observed while performing field service activities.
• Provide feedback and recommendations that support the improvement and development of Fives products.
• Maintain regular and predictable attendance.
• Work overtime and/or off-shifts as required by business and customer needs.
• Work and interact effectively with customers, colleagues, and other stakeholders on a routine basis.
• Maintain awareness of and compliance with ISO 9001 and ISO 14001 requirements.

Qualifications

• Strong mechanical, electrical, and CNC technical capabilities appropriate for installing, troubleshooting, repairing, and qualifying industrial equipment.
• Associate degree (A.A.) or equivalent; two to four years of related experience and/or training; or an equivalent combination of education and experience.
• Valid driver's license.
• Ability to obtain a passport and credit card as required for business travel.
• Ability to read and understand international print symbols when required.
• Ability to safely and effectively use general hand tools.
• Ability to read and analyze professional journals, technical procedures, business materials, and applicable governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, and customers.
• Ability to work with mathematical concepts including probability, statistical inference, plane and solid geometry, and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Working knowledge of word-processing and spreadsheet software.
• Ability to effectively use internal service and communication systems.
• Strong customer service and interpersonal skills.
• Ability to represent Fives professionally while working at customer facilities.
• Positive and professional approach to interactions with customers and colleagues.
• Commitment to delivering high-quality work.
• Ability to communicate technical information effectively with customers, managers, and internal support teams.
• Ability to work independently in a field-service environment.
• Flexibility to respond to changing customer and business requirements.
• Commitment to safety, quality, and customer satisfaction.

Physical & Work Environment Requirements

• Regularly use hands for handling equipment, tools, and components.
• Frequently reach with hands and arms.
• Occasionally stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.
• Perform work requiring color vision.
• While performing field service duties, employees may frequently work near moving mechanical equipment and may occasionally encounter wet or humid conditions, elevated work areas, fumes or airborne particles, outdoor weather conditions, electrical hazards, and vibration. The work environment is typically loud.

What We Offer

Fives is proud to provide a comprehensive total rewards package that may include:

• Competitive compensation
• Annual performance incentive opportunities
• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• 401(k) with company match
• Paid vacation and holidays
• Career development and technical training opportunities
• Employee assistance programs
• Opportunities for advancement within a global organization
• Exposure to leading-edge manufacturing technologies and global customers

Why Come to Fives?

By joining Fives, you become part of a global organization committed to innovation, operational excellence, and employee development.

Industry Can Do It With You!

Fives is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Fives Group

As an industrial engineering Group with a heritage of over 200 years, Fives designs and supplies machines, process equipment, and production lines.