Customer Support Representative

Brandt Holdings Agriculture; North Dakota; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid time off

401k and Roth Retirement Savings with employer match

Life and Disability Insurance

Job summary

Brandt Holdings Agriculture in LaMoure, ND, is looking for a motivated Customer Support Representative to enhance customer satisfaction and drive sales for parts and services. The ideal candidate will effectively communicate with customers, support all product lines, and contribute to the organization's growth.

Qualifications include a high school diploma or GED, strong verbal communication skills, and a valid driver's license. Competitive salary and benefits are offered, including health, vision, and dental insurance, and a retirement savings plan.

Qualifications

• Must be a self-starter that independently maintains a high level of motivation with minimal supervision.
• Excellent verbal communication skills and ability to build and maintain rapport with key accounts.
• Basic knowledge of agricultural equipment and dealership operations.

Responsibilities

• Provide value to customers by selling Parts and Service solutions.
• Promote and market all Parts and Service promotions to increase customer participation.
• Promptly follow up with customers and deliver sound advice.
• Profile customer's fleet of equipment and updates in dealership systems.

Skills

Verbal communication skills

Customer relationship management

Sales experience

Knowledge of agricultural equipment

Motivation and self-starter attitude

Education

High school diploma or GED

Tools

Microsoft Office

Database software

Job description

Customer Support Representative

Location: LaMoure, ND, 58458

Position Summary

The Aftermarket Customer Support Rep will effectively drive retail parts and service sales by building customer relationships and satisfaction in alignment with the organization’s financial and operational objectives. A successful candidate needs to display confidence, be driven to succeed, have effective communication skills, and be a team player. This role also requires critical decision-making skills and a desire to continuously improve and strive towards excellence in the Aftermarket business.

Job Responsibilities

• Provide value to our customers and cultivate positive relationships by selling Parts and Service solutions that meet their specific needs.
• Support all product lines offered by the organization.
• Promote and market all Parts and Service promotions of the organization to increase customer participation and achieve aftermarket goals.
• Increase store sales by fostering growth with both existing and new customers, emphasizing sales opportunities for both John Deere and competing brand equipment.
• Promptly follow up with customers and deliver sound advice to help their business.
• Fill out call reports for each customer visit using dealership systems.
• Communicate customer concerns to the appropriate department manager at the location when needed.
• Profile customer’s fleet of equipment and updates in dealership systems.
• Participates in customer clinics and provides limited technical support where applicable.
• Provide backup support on the front counter during planting and harvest as needed.
• Other duties or projects as assigned by Management.

Qualifications

• Must be a self-starter that independently maintains a high level of motivation with minimal supervision.
• Knowledge of database software, online parts books, etc. and ability to use standard computer applications such as Microsoft Office.
• Excellent verbal communication skills and ability to build and maintain rapport with key accounts.
• Basic knowledge of agricultural equipment and dealership operations.
• High school diploma or GED equivalent.
• Valid driver’s license and clean driving record.

Preferred Qualifications

• 3+ years of Sales experience preferred.

Benefits

Competitive salaries and comprehensive benefits including health, vision, and dental insurance, paid time off, 401k and Roth Retirement Savings with employer match, plus Life and Disability Insurance.