Customer Support Representative

Blackstone Group; Montgomery (AL); Hybrid; USD 8,312 - 11,429; Full time

Benefits offered by this job

Health insurance

Internet reimbursement

Work from home

Provident Fund

Cell phone reimbursement

Job summary

Gain.pro is seeking a Customer Success professional to maintain a positive, empathetic relationship with clients while driving feedback into product development.

You will act as a bridge between our Private Equity team and clients, coordinating cross‑team activities and optimizing CS workflows across regions. Strong English and 4+ years in client-facing roles are required.

Qualifications

• Minimum 4 years in a client-facing role, preferably in PE/M&A or SaaS.
• University degree from a recognized institution.
• Customer-centric mindset with a strong focus on quality service.
• Structured and organized with proactive problem solving.

Responsibilities

• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Gather and structure customer intel to improve products and features.
• Act as the operational link between Private Equity team and clients for the 'request a profile' process.
• Leverage CRM and CS tools to ensure smooth user experiences and monitor CS KPIs.
• Shape processes as the company scales and support Go-to-Market initiatives.

Skills

Client-facing

English fluency

Cross-team collaboration

CRM tools

SaaS knowledge

PE/M&A knowledge

Education

University degree

Tools

CRM systems

CS software/tools

Job description

About Gain.pro

Gain.pro is on a mission to provide global private market visibility. Our industry-leading platform combines advanced AI tech with local-for-local research. It delivers the highest quality information on the companies that matter to you most. We serve 100% of MBB/Big-4 advisories, clients representing >$500bn of private equity capital and more than 70% of the top-20 global M&A houses. Examples include Blackstone, Goldman Sachs and McKinsey. We lead the market on customer satisfaction, as validated by external research (User Evidence survey 2023). Gain.pro has been named as one of Europe’s top 50 fastest growing businesses, operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, and Bangalore. Global Research Center in Bangalore is set to drive the company's ambitions to become the leading global market player. We are looking to scale up our team with high caliber, experienced individuals, motivated for a high growth career path at a leading international Fintech player.

Responsibilities

• Maintain a positive, empathetic and professional attitude toward customers at all times, resolving customer queries from a customer‑centric perspective.
• Gather and structure intel and feedback from customers that is used by the entire organization to improve our product and develop new features (being the voice of the customer).
• Act as the operational link between our Private Equity Team and clients to assist in the ‘request a profile’ process (driving cross‑team collaboration).
• Efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs (using digital tools in your daily work).
• Actively shape our processes and structures as we grow and drive the future of Customer Success at Gain.pro (optimizing our ways of working).
• Serve as a key contact for customer support and work independently as the backbone of our customer support service, supporting our Customer Success team across regions.
• Potentially grow within the Customer Success team or develop into roles in our Sales and Marketing teams as an early member of our overarching Go‑to‑Market team.

Qualifications

• Relevant experience – at least 4 years in a client‑facing role, ideally in the PE/M&A industry.
• Education – a university degree from a leading university.
• Customer‑centric – a value‑driven customer‑first mindset and a desire to deliver top customer experience.
• Structured – well organized and likes to plan ahead.
• Communication – excellent communication skills, both verbal and written, able to manage customer satisfaction through active listening and problem solving.
• Fluent in English.
• Bonus: customer‑centric approaches, experience within a high‑growth (SaaS) scale‑ups, experience within the PE/M&A industry.

Job Requirements (Additional)

• Flexible schedule: able to cater to UK/European time zones.
• Hybrid working style allowed: Yes.
• Education: Graduation from any stream should suffice for this role.

Benefits

• Flexibility and freedom.
• Excellent compensation.
• Company‑wide outings and events.
• Supportive and collaborative team culture.
• Well‑funded company that is healthy and fast‑growing.
• Cell phone reimbursement.
• Health insurance.
• Internet reimbursement.
• Paid sick time.
• Provident Fund.
• Work from home.

Schedule

• Monday to Friday.
• UK shift.

Pay and Incentives

• Pay: From ₹950,000.00 per year.
• Performance bonus.
• Yearly bonus.
• Job Type: Full‑time, Permanent.

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