Customer Support Representative

USHA Dharmacon Inc.; Louisiana (MO); On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Disability Insurance

Paid Time-Off

Parental Benefits

401k with Company Match

Employee Stock Purchase Plan

Job summary

Revvity is seeking a Customer Support Representative based in Lafayette, CO, to interface with internal and external customers on order processing and issue resolution. You will support the commercial team to process orders accurately and maintain sales data within our systems.

You should have 2+ years in customer service and be proficient with Microsoft Office; CRM experience is a plus. We offer comprehensive benefits and growth opportunities at Revvity.

Qualifications

• 2+ years of experience in a customer service role.
• 2+ years working with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Experience with a CRM system is preferred.

Responsibilities

• Process orders in a timely and accurate manner in collaboration with the commercial team.
• Update and maintain sales data in the relevant software systems.
• Deliver exceptional customer experiences through effective communication and responsiveness.
• Contribute to the development of the ordering process to ensure a top-notch customer experience.
• Build basic product knowledge and understand shipping requirements by liaising with shipping/logistics.

Skills

Prioritization

Verbal & written communication

Analytical thinking

Problem-solving

Cross-functional collaboration

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office Suite

CRM system

Job description

Customer Support Representative

Location(s): Lafayette

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity

Role Overview

Based in our office in Lafayette, CO this role will be responsible for interfacing with and supporting internal and external customers with all aspects of order processing and query resolution, contributing directly to the Company’s ability to meet sales goals and revenue targets.

Key Responsibilities

• Responsible for working with the commercial team to support processing orders in a timely and accurate manner.
• Update and maintain sales data and information within the appropriate software systems.
• Deliver exceptional customer experiences in a timely manner through effective communication and responsiveness for customers, both internal and external.
• Contribute to the development of the ordering process to ensure Horizon continues to provide an excellent customer experience.
• Develop basic product knowledge and a strong understanding of the shipping requirements by building a strong relationship with shipping and logistics.
• Follow the procedures set down in the SOP’s for accurate and timely entry of all orders.
• Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
• Undertakes relevant project work and additional responsibilities as appropriate and agreed with the Head of Customer Services.

Basic Requirements

• High School diploma or GED.
• 2+ years of experience in a customer service role.
• 2+ years working with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

Preferred Qualifications

• Ability to effectively prioritize tasks.
• Excellent verbal and written communication skills.
• Experience working in the life science industry.
• Experience with a customer relationship management (CRM) system.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a cross-functional and cross-country team environment.
• Excellent attention to detail and accuracy.

Compensation Range

The base salary range for this full-time position is $45,000-53,000. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training.

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What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page. *For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed.

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws.

If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact [e-mail].

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity