Customer Support Representative

BioLegend, Inc.; Lafayette (CO); On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Paid Time-Off

Parental Benefits

401k with Company Match

Employee Stock Purchase Plan

Job summary

BioLegend, Inc. in Lafayette, CO is seeking a customer-service focused professional to support order processing and resolve inquiries, contributing to sales goals and revenue targets.

You will update sales data in our software systems, ensure timely and accurate entry of orders, and collaborate with shipping and logistics to deliver an outstanding customer experience for internal and external customers. The role requires 2+ years in customer service, proficiency with Microsoft Office, and a

Qualifications

• 2+ years of experience in a customer service role.
• Ability to effectively prioritize tasks.
• Excellent verbal and written communication skills.
• Experience with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Experience working in life science industry and CRM system preferred.

Responsibilities

• Process orders in a timely and accurate manner in collaboration with the commercial team.
• Update and maintain sales data in software systems.
• Deliver exceptional customer experiences through effective communication and responsiveness.
• Contribute to the development of the ordering process to enhance customer experience.
• Develop product knowledge and understand shipping requirements through coordination with shipping/logistics.
• Follow SOPs for accurate and timely order entry.
• Work as part of a cross-functional team and be flexible to improve service quality.
• Undertake project work and additional responsibilities as assigned by Head of Customer Services.

Skills

Customer service

Communication

Teamwork

Education

High School diploma or GED

Tools

Microsoft Office Suite

CRM system

Job description

Based in our office in Lafayette, CO this role will be responsible for interfacing with and supporting internal and external customerswith all aspects oforder processing and query resolution, contributing directly tothe Company’s ability to meet sales goals and revenue targets.

Key Responsibilities:

• Responsible for working with the commercial team to support processing orders in a timely and accurate manner.

• Update and maintain sales data and information within the appropriate software systems

• Deliver exceptional customer experiences in a timely manner through effective communication and responsiveness for customers, both internal and external.

• Contribute to the development of the ordering process to ensure Horizon continues to provide an excellent customer experience.

• Develop basic product knowledge and a strong understanding of the shipping requirements by building a strong relationship with shipping and logistics.

• Follow the procedures set down in the SOP’s for accurate and timely entry of all orders.

• Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.

• Undertakes relevant project work and additional responsibilities as appropriate and agreed with the Head of Customer Services.

Basic Requirements:

• High School diploma or GED

• 2+ years of experience in a customer service role

• 2+ years working with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

Preferred Qualifications:

• Ability to effectively prioritize tasks

• Excellent verbal and written communication skills.

• Experience working in the life science industry.

• Experience with a customer relationship management (CRM) system.

• Strong analytical and problem-solving skills.

• Ability to work effectively in a cross-functional and cross-country team environment.

• Excellent attention to detail and accuracy.

Compensation Range:

The base salary range for this full-time position is $45,000-53,000. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.