Customer Support Representative

Turn 14 Distribution; Horsham (PA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive Pay Structure

Company-Sponsored Insurance

Generous Paid Time Off and Holidays

401(K) Match

Tuition Reimbursement

Company-Sponsored Events

Subsidized Part Purchasing Program

Job summary

Turn 14 Distribution is seeking a Customer Support Representative to work in our Horsham, PA office. You will handle order placement, updates, and inquiries with a focus on timely, accurate service.

The role requires a customer-first mindset, strong typing skills (~40 WPM), and excellent communication. Automotive knowledge is a plus, and a high school diploma is required for consideration.

Qualifications

• Prior customer service experience is required.
• Strong computer skills and typing ability (~40 WPM).
• Outgoing, friendly, and highly professional demeanor.
• Excellent communication and decision-making skills.
• Automotive knowledge or service experience is a strong plus.
• High School Diploma or equivalent required.

Responsibilities

• Resolve order issues to ensure customer satisfaction.
• Provide timely email correspondence and occasional phone support.
• Update order statuses, obtain ETAs and tracking numbers.
• Expedite order cancellations, shipping issues, and delivery exceptions.
• Provide shipping quotes (UPS, USPS, FedEx, DHL) and assist with shipment changes.
• Investigate and resolve shipment-related issues, including RMAs.
• Work with manufacturers to obtain credits and resolve product issues.
• Understand goods issues, goods receipts, quarantines, and credit memos and their effect on inventory.
• Navigate ERP software programs to support daily operations.

Skills

Customer service

Typing 40 WPM

Communication

Professionalism

Automotive knowledge

Education

High School Diploma or equivalent

Job description

Join Our Team as a Customer Support Representative!

Location: Horsham, PA – In-Office

Schedule: 7:30 AM – 4:00 PM and 11:00 AM – 7:30 PM, alternating between early and late shifts.

Overview:

Do you thrive on helping others and solving problems? Turn 14 Distribution is looking for Customer Support Representatives who are ready to deliver exceptional service to our customers. You’ll be the go-to expert for order placement, status updates, and resolving any questions or concerns. If you’re friendly, detail-oriented, and enjoy a fast-paced environment, this is the role for you!

Key Responsibilities:

• Resolve order issues to ensure customer satisfaction
• Provide timely email correspondence and occasional phone support
• Update order statuses, obtain ETAs and tracking numbers
• Expedite order cancellations, shipping issues, and delivery exceptions
• Provide shipping quotes (UPS, USPS, FedEx, DHL) and assist with shipment changes
• Investigate and resolve shipment-related issues, including issuing RMAs
• Work with manufacturers to obtain credits and resolve product issues
• Understand goods issues, goods receipts, quarantines, and credit memos and their effect on inventory
• Navigate and leverage ERP software programs to support daily operations

Knowledge, Skills, and Abilities:

• Prior customer serviceexperience required
• Strong computer skills with the ability to type ~40 WPM
• Outgoing and friendly personality with outstanding professionalism
• Excellent communication and decision-making skills
• Automotive knowledge or service experience is a strong plus
• High School Diploma or equivalent required

There at Every Turn: Our Benefits

We believe in empowering our employees through career growth opportunities, ongoing learning, and a strong culture of support. Here’s what we offer:

• Competitive Pay Structure
• Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)
• Generous Paid Time Off and Paid Holidays
• 401(K) Match
• Tuition Reimbursement
• Company-Sponsored Events
• Subsidized Part Purchasing Program