CUSTOMER SUPPORT REP ATL

YKK Americas Group; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

YKK (U.S.A.) Inc. is seeking a Customer Support Representative to be the frontline link between customers and internal teams. You will handle orders, resolve inquiries, and ensure a smooth experience from order placement to delivery, embodying the Cycle of Goodness.

This role requires working at the office daily and collaborating with Sales, Planning, and Manufacturing to keep customers informed throughout the process.

Qualifications

• 2–5 years of customer service experience, preferably in manufacturing or B2B environments.
• Proficient in Microsoft Office.
• Strong communication and problem-solving skills.
• Ability to multitask and work independently with minimal supervision.

Responsibilities

• Receive and process customer orders via phone, email, fax, web, and EDI.
• Input orders into the system and monitor status to ensure timely delivery.
• Resolve inquiries related to product availability, shipping, and delivery timelines.
• Coordinate with Sales, Planning, and Manufacturing to address customer issues.
• Track open orders, backorders, and purchase orders.
• Maintain accurate records and perform general office duties.
• Adhere to environmental, quality, health & safety, and confidentiality standards.
• Perform other general office work as assigned.
• Maintain reasonable and predictable attendance.

Skills

Customer service

Communication

Problem solving

Multitasking

Independent work

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Select how often (in days) to receive an alert:

At the YKK Group, we believe in the “Cycle of Goodness” – the idea that “no one prospers without rendering benefit to others.” We’re committed to creating value for our customers, employees, and society in all that we do.

Job Summary

As a Customer Support Representative at YKK (U.S.A.) Inc., you’ll be the frontline connection between our customers and internal teams. You’ll handle orders, resolve inquiries, and ensure a seamless experience from order placement to delivery—all while embodying YKK’s philosophy of the “Cycle of Goodness.”

Please note that this position isnot remoteand requires the selected candidate to report to the office daily.

Essential Duties and Responsibilities

1. Receive and process customer orders via phone, email, fax, web, and EDI.

2. Input orders into the system and monitor their status to ensure timely delivery.

3. Resolve customer inquiries related to product availability, shipping, and delivery timelines.

4. Coordinate with Sales, Planning, and Manufacturing to address and resolve customer issues.

5. Track open orders, backorders, and purchase orders.

6. Maintain accurate records and perform general office duties.

7. Comply with YKK’s environmental, quality, health & safety, and confidentiality standards.

8. Performs other general office work as assigned.

9. Reasonable and predictable attendance is required.

Supervision and Scope of Position

This job has no direct supervisory responsibilities.

Qualifications and Requirements

• High school diploma or GED required.
• 2–5 years of customer service experience, preferably in a manufacturing or B2B environment.
• Proficiency in Microsoft Office.
• Strong communication and problem-solving skills.
• Ability to multitask and work independently with minimal supervision.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The employee is required to wear appropriate safety protective equipment at the proper times and in the proper environments as required by safety program rules.

YKK is an equal opportunity employer and makes all employment related decisions without regard to age, race, color, religion, gender, national origin, disability, veteran status, or any other status protected by applicable local, state, or federal law. The Company is committed to providing and maintaining a safe workplace for all employees. To accomplish this commitment, the Company shall comply with all current occupational health, safety, and environmental laws and develop the best feasible operations, procedures, technologies, and policies to provide such conditions. In order to provide a safe and healthy work environment for our employees and customers, the Company maintains an environment free of smoke and smokeless tobacco products and does not tolerate the use of any illegal drugs or the abuse of legal drugs or alcohol in the workplace.