Customer Support Representative

Glow Brands Corporate; Elizabethtown (KY); On-site; USD 19,286; Part time

Benefits offered by this job

Pay: $14.00 PER HOUR

Bonuses, free tanning & product discounts

Daily Pay option

Free beverages and lunch provided

Advancement opportunities with on-the-job training

Job summary

A leading tanning salon chain is actively seeking candidates for a customer service position with no experience required. This role offers flexible scheduling and on-the-job training. Duties include providing excellent customer service, maintaining work area cleanliness, and engaging with clients. Ideal candidates will possess strong communication skills and the ability to work in a fast-paced environment. Great perks include competitive pay and bonuses.

Qualifications

• Must have excellent customer service skills.
• Experience in customer service and resolution of escalated issues is a plus but not required.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service by ensuring all clients' needs are met.
• Engage with clients by building good relationships.
• Maintain cleanliness of work area.
• Ensure administrative duties are completed accurately.

Skills

Customer service skills

Basic computer skills

Verbal communication skills

Written communication skills

Adaptability to change

Tools

Outlook

Microsoft Word

Microsoft Excel

Job description

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department by email at [e-mail]

Benefits / Perks

• Pay: $14.00 PER HOUR
• BONUSES, FREE TANNING & PRODUCT DISCOUNTS!
• Daily Pay option!
• Special deals for friends & family members too!
• Free beverages every day and free lunch provided each Wednesday.
• Relaxed dress code.
• Up To $125 in “Wellness Purchase Reimbursement” each year (after 90 days for approved item types).
• Up To $100 in “Race Fee Reimbursement” each year (after 90 days for 5K or 10K races, marathons, etc.).
• Monetary “Anniversary Awards” for years in service at 1,3,5,7,10,15, 20 years.
• Advancement opportunities with on-the-job training.
• Fun environment with contests and incentives for good performance.
• Wellness-focused Facebook group- fun wellness challenges, games, and prizes!
• Exclusive discounts at outside retailers.

Company Overview

Sun Tan City is one of the largest family-owned tanning salon chains in the country with approximately 250 salons in 20 states. It’s the cornerstone of the Glow Brands family which includes Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown Kentucky. The company manages over 350 locations and employs over 2200 individuals.

We provide products, services, and knowledge-based recommendations through trusted friendly client relationships that help our clients look good, feel good, and build confidence in themselves and who they are. Glow Brands are filled with enthusiastic, fun employees who are passionate about our brands. You’ll love working in a positive environment where coworkers become friends. You’ll learn valuable skills you can use throughout your career, with opportunities for advancement and leadership. We provide excellent benefits for all Full Time & Part Time Employees.

Job Summary

No Experience Needed! On the job training provided! Flexible scheduling!

Essential Duties and Responsibilities

• Basic Computer skills and knowledge.
• Provide excellent customer service by ensuring all your clients’ needs, both external and internal, are met and they are treated professionally.
• Ability to properly engage with all clients by building good relationships and understanding and meeting their needs as a client.
• Ability to make recommendations for products and services.
• Ability to maintain the minimum sales requirements.
• Ability to multi-task.
• Maintain Cleanliness of work area.
• Ability to work cohesively with a team in an upbeat and fast-paced call-center environment while upholding all company policies and procedures.
• Recognizes opportunities to offer enhanced services to clients.
• Ensures all social media inquiries are responded to within department threshold timelines.
• Ensures administrative duties are completed accurately and within department threshold timelines.
• Provides ticket for every interaction.
• All other duties as assigned.

Qualifications and Requirements

• Must have excellent customer service skills.
• Basic experience with outlook, word, and excel is a plus.
• Must have the ability to work in fast-paced environment.
• Experience in customer service and resolution of escalated issues a plus but not required.
• Strong verbal and written communication skills.
• Ability to adapt quickly to change.

Work Conditions and Physical Demands

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, phone, and other computing equipment.
• Able to work in cubicle office setting and handle situations involving upset clients.
• The employee is occasionally required to stand, walk, sit, reach with hands and arms, and stoop, kneel or crouch.

This position is currently open and actively seeking candidates. Applicants should submit their resume and cover letter by the application deadline.