Customer Support Representative

Sun Tan City; Elizabethtown (KY); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Bonuses

Tanning discounts

Daily pay

Friend & family deals

Free beverages

Free lunch Wednesdays

Relaxed dress code

Anniversary awards

Advancement opportunities

Wellness-focused group

Exclusive retailer discounts

Job summary

Sun Tan City is seeking a Customer Service Representative to handle inbound interactions from customers and salons, provide agent assistance, manage social media, and perform related administrative tasks. On-the-job training and flexible scheduling are offered to support both Sun Tan City and Glow Brands locations.

No prior experience is required, and the role emphasizes strong written and verbal communication, the ability to work in a fast-paced environment, and opportunities for advancement

Qualifications

• Must have excellent customer service skills.
• Basic experience with Outlook, Word, and Excel is a plus.
• Must have the ability to work in fast‑paced environment.
• Experience in customer service and resolution of escalated issues a plus but not required.
• Strong verbal and written communication skills.
• Ability to adapt quickly to change.

Responsibilities

• Handle incoming interactions from customers and salons dealing with various issues.
• Provide agent assistance, maintain social media, and perform administrative tasks supportive of Sun Tan City and Glow Brands.
• Meet minimum sales requirements and maintain orderly work area.
• Work cohesively with a team in a fast-paced call-center environment while following company policies.
• Respond to social media inquiries within department timelines.
• Complete administrative duties accurately and within thresholds.

Skills

Customer service

Communication

Multitasking

Problem solving

Team collaboration

Tools

Outlook

Word

Excel

Job description

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to [e-mail]. NOTE: This email is for accommodation requests ONLY. Any other inquires will not receive a response.

Benefits/Perks

• Pay: $14.00 PER HOUR
• Bonuses, FREE TANNING & PRODUCT DISCOUNTS!
• Daily Pay option!
• Special deals for friends & family members too!
• Free beverages every day and free lunch provided each Wednesday.
• Relaxed dress code.
• Monetary “Anniversary Awards” for years in service at 1,3,5,7,10,15,20 years.
• Advancement opportunities with on-the-job training.
• Fun environment with contests and incentives for good performance.
• Wellness-focused Facebook group- fun wellness challenges, games, and prizes!
• Exclusive discounts at outside retailers.

Company Overview

Sun Tan City is one of the largest family-owned tanning salon chains in the country with approximately 250 salons in 20 states. It’s the cornerstone of the Glow Brands family which includes Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown Kentucky. The company manages over 350 locations and employs over 2,200 individuals.

We provide products, services, and knowledge-based recommendations through trusted friendly client relationships that help our clients look good, feel good, and build confidence in themselves and who they are. Glow Brands are filled with enthusiastic, fun employees who are passionate about our brands. You’ll love working in a positive environment where coworkers become friends. You’ll learn valuable skills you can use throughout your career, with opportunities for advancement and leadership. We provide excellent benefits for all Full Time & Part Time Employees.

Job Summary

No Experience Needed! On the job training provided! Flexible scheduling! The Customer Service Representative is responsible for handling incoming interactions from customers and salons dealing with a myriad of issues. They also are responsible for providing agent assistance, maintaining social media, and other additional administrative tasks that support Sun Tan City as well as other Glow Brands locations.

Essential Duties and Responsibilities

• Basic Computer skills and knowledge.
• Provide excellent customer service by ensuring all your clients’ needs, both external and internal, are met and they are treated professionally.
• Ability to properly engage with all clients by building good relationships and understanding and meeting their needs as a client.
• Ability to make recommendations for products and services.
• Ability to maintain the minimum sales requirements.
• Ability to multi-task.
• Maintain Cleanliness of work area.
• Ability to work cohesively with a team in an upbeat and fast-paced call‑center environment while upholding all company policies and procedures.
• Recognizes opportunities to offer enhanced services to clients.
• Ensures all social media inquiries are responded to within department threshold timelines.
• Ensures administrative duties are completed accurately and within department threshold timelines.
• Provides ticket for every interaction.
• All other duties as assigned.

Qualifications and Requirements

• Must have excellent customer service skills.
• Basic experience with Outlook, Word, and Excel is a plus.
• Must have the ability to work in fast‑paced environment.
• Experience in customer service and resolution of escalated issues a plus but not required.
• Strong verbal and written communication skills.
• Ability to adapt quickly to change.

Work Conditions and Physical Demands

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, phone, and other computing equipment.
• Able to work in cubicle office setting and handle situations involving upset clients.
• The employee is occasionally required to stand, walk, sit, reach with hands and arms, and stoop, kneel or crouch.