Customer Support Representative

neteffects; Coppell (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

Job summary

Xerox in Coppell, TX is seeking a customer-focused print production assistant. You will handle contracted customer requirements, review and log jobs, and operate office equipment to support vended output.

Responsibilities include quality inspection, scheduling, and basic training for end-users on web-based ordering. Strong MS Office skills and vendor coordination are valued.

Qualifications

• 3–5+ years of relevant experience.
• High School Diploma or equivalent required.
• Post-high school technology training or experience.
• Graphic arts, imaging science or print technology background.

Responsibilities

• Deliver contracted customer requirements and perform routine tasks.
• Serve as the point of contact to receive, review, and log customer jobs.
• Operate office equipment and troubleshoot production for vended output.
• Inspect customer order information and ensure quality.
• Estimate, schedule and track vended production jobs.
• Modify file layouts and impositions for finished results.

Skills

Customer service

Client relationships

Organization

Communication

Vendor coordination

Multitasking

Teamwork

Independence

Education

High school diploma

Tech training/experience

Graphic arts/print tech background

Networking/OS knowledge

Job description

Pay Rate Range: $17.10 - $23.00
Hours: Monday to Friday 9:00am to 5:00pm
Location: Coppell, TX
Duration: 1 year

Summary:

• Possesses skills and competencies to deliver contracted customer requirements; Tasks and activities are defined and routine
• Point of contact to receive, review, and electronically log customer jobs
• Operate office equipment (printer, copier, fax) Problem-solve issues to complete production, delivery, and output requirements for vended (custom print) output
• Perform quality inspection of customer order information
• Estimate, schedule and track incoming vended production jobs
• Inspect files for problem areas, including fonts, image resolution
• Modify document layouts and impositions to achieve desired finished results
• Apply color management, color correction, trapping and image editing where applicable
• File/document conversion (utilizing standard software
• Maintain reporting logs and information for billing
• Perform minimal training to customer end-users on web based ordering systems when requested
• Establishes key relationships with customers and Xerox approved vendors
• Ability to demonstrate computer skills – Functional knowledge of PC (keyboard functions, mouse, etc)
• Ability to demonstrate Advanced use of: MS office (Word, Excel, PowerPoint), Web / Internet / Intranet
• Able to demonstrate ability to send and receive emails, find, open and save documents and files, perform data entry
• Able to demonstrate the ability use internet explorer for web browsing, send documents to preconfigured printer
• Business maturity and professionalism
• Experience in a Customer Service environment in Print Industry (minimum 2 years)

Skills:

• Excellent Customer service skills
• Build excellent client relationships
• Strong organization skills
• Strong communications & follow up skills
• Engage Xerox preferred vendors for outsourced projects
• Multi-tasking
• Works well in team environment
• Requires minimum supervision

Education:

• 3-5+ years of relevant experience
• Minimum: High School Diploma or equivalent Required
• Post high school technology training or experience
• Specialized training/education as required; graphic arts, imaging science or print technology, network or multiple operating systems

Benefits:

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.