Customer Experience Coordinator

Marylands Athletic House Inc; Gaithersburg (MD); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Competitive pay

Growth opportunities

Job summary

Athletic House is hiring a full-time, in-office customer service/office support role. You will answer calls and emails, help customers place orders, and coordinate with sales, design, and production to keep projects moving.

If you enjoy staying organized, keeping positive energy, and delivering great service, you’ll fit right in. We offer competitive pay, health benefits, and paid time off as our team grows with the business.

Responsibilities

• Answer customer calls, emails, and questions
• Help customers place orders and guide them through the process
• Keep projects organized from start to finish
• Work with our sales, design, and production teams to make sure orders are on track
• Update customers on timelines and order status
• Solve problems before they become headaches
• Celebrate when another happy customer gets exactly what they ordered

Job description

Athletic House | Full-Time | In Office

Do you enjoy helping people, staying organized, and being part of a team that likes to have fun while getting things done?

If so, we want to meet you.

At Athletic House, we create custom apparel, uniforms, team stores, and promotional products for schools, businesses, sports teams, and organizations throughout the area. No two days are the same, and that's exactly how we like it.

We're looking for someone who can keep customers happy, keep projects moving, and bring positive energy to our office every day.

What You'll Be Doing

Every day is a little different, but you can expect to:

• Answer customer calls, emails, and questions


• Help customers place orders and guide them through the process


• Keep projects organized from start to finish


• Work with our sales, design, and production teams to make sure orders are on track


• Update customers on timelines and order status


• Solve problems before they become headaches


• Celebrate when another happy customer gets exactly what they ordered!

You'll Fit Right In If You...

• Love talking with people


• Stay calm when things get busy


• Like checking things off your to-do list


• Can juggle several projects without dropping the ball


• Have great attention to detail


• Enjoy being part of a team instead of working alone


• Have a positive attitude and don't mind jumping in wherever you're needed

Bonus Points

• Customer service experience


• HubSpot or CRM experience


• Experience in custom apparel, printing, promotional products, or sporting goods


• A good sense of humor

Why Athletic House?

We're not a big corporate company. We're a local business that's growing fast, and we genuinely enjoy what we do.

Here’s what you’ll find here:

• A fun, laid-back team that works hard


• Competitive pay


• Health benefits


• Paid time off


• Opportunities to grow as we continue to grow


• Team lunches, celebrations, and the occasional office laughs

Most importantly, you'll be part of a team that takes pride in helping customers and making awesome stuff!