Customer Success Manager

Campus Ink; Urbana (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid Time Off

Paid training

Job summary

Campus Ink in Urbana, IL is seeking a Customer Success Manager to be the heartbeat of our brand. You’ll bridge our fast-paced production floor with fans, parents, the sales team, and student-athletes who power our platform, turning complex operational puzzles into smooth experiences.

If you’re a natural communicator with a track record in high-touch service, account management, or retail leadership, you’ll thrive here on-site.

Qualifications

• Experience in high-touch customer service, account management, or retail leadership.
• Adaptability in fast-paced, high-growth environments with calmness under pressure (e.g., peak seasons).
• Exceptional written and verbal communication; translate delays into clear, warm updates.
• Proficient in Google Workspace, Microsoft Excel, and standard e-commerce platforms.

Responsibilities

• Customer Advocacy: Own the end-to-end customer journey, delivering a high-touch VIP experience.
• Operations Support: Partner with Production and Fulfillment to track orders and meet deadlines.
• Elevate NIL Creators: Support student-athlete creators to maintain top-quality personal brands.
• Workflow Optimization: Refine operational workflows as we scale and reduce friction.
• Relationship Management: Turn inquiries into positive brand loyalty through empathetic communication.

Skills

Customer service

Account management

Retail leadership

Tools

Google Workspace

Microsoft Excel

E-commerce platforms

Job description

Campus Ink is redefining how student-athletes, fans, and brands connect. We aren’t just selling merchandise—we’re building the infrastructure for the next generation of sports entrepreneurs.

As our Customer Success Manager, you are the heartbeat of our brand. You’ll serve as the vital link between our fast-paced production floor in Urbana and the fans, parents, internal sales team(s) and student-athletes who power our platform. If you’re a natural communicator who views complex operational puzzles as an exciting challenge, we want you on our team.

Your Impact (Responsibilites)

• Customer Advocacy: Own the end-to-end customer journey, delivering a high-touch VIP experience from proactive check-ins to high-stakes issue resolution.

• Operations Support: Partner directly with Production and Fulfillment teams to track orders, manage re-shipments, and meet deadline targets.

• Elevate NIL Creators: Support the unique needs of student-athlete creators, ensuring their personal brands are executed with the highest quality and care.

• Workflow Optimization: Help refine operational workflows as we scale—turning friction points into streamlined processes.

• Relationship Management: Turn complex customer inquiries or delays into positive brand loyalty through empathetic, solution-oriented communication.

Who You Are

• Experience: Background in high-touch customer service, account management, or retail leadership.
• Adaptability: Thrives in fast-paced, high-growth environments with a track record of remaining calm under pressure (e.g., peak seasons like March Madness).
• Communication: Exceptional written and verbal communication skills; ability to translate technical or production delays into clear, warm customer updates.
• Technical Toolkit: Proficient in Google Workspace (Gmail, Docs, Sheets), Microsoft Excel, and standard e-commerce platforms.

Job Details & Compensation

• Role Type: Full-time, On-site (40 hours/week, Monday–Friday with occasional weekend overtime during peak seasons).
• Pay Range: $19.00 – $25.00 per hour (commensurate with experience).
• Location: Urbana, IL (Local candidates or those willing to relocate prior to start date only).
• Start Date: Immediate.

Benefits Included

• Health, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off (PTO) & Paid Training

SCHEDULE:

• 8 hour shift
• Monday to Friday

ABILITY TO COMMUTE/RELOCATE:

• Urbana, IL 61801: Reliably commute or planning to relocate before starting work (Required)
• Work Location: One location