Customer Support Representative

SGS Consulting; Alton (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

SGS Consulting is seeking an entry-level Customer Support Analyst to coordinate Product Improvement Plan communications between manufacturing factories and client dealers. The role emphasizes clear written and verbal communication, proactive learning, and the ability to pick up new software tools.

You will work with ServiceNow and common Microsoft Office apps, collaborate in a team, and develop attention to detail while handling documentation and emails to ensure accurate information flow.

Qualifications

• Effective writing skills including grammar and style.
• Teamwork experience in a professional setting.
• Customer Service experience or background.
• High attention to detail in work tasks.
• Strong communication skills are required.
• Experience using Excel, Word, OneNote and Outlook.

Responsibilities

• Communicate Product Improvement Plan (PIP) information between factories and client dealers.
• Entry level candidates are welcome; strong soft skills are key (written or verbal).
• Will use ServiceNow; training provided if needed.
• Capable of learning new software applications.

Skills

Effective writing

Teamwork

Customer service

Attention to detail

Communication

MS Office

Tools

ServiceNow

Excel

Word

OneNote

Outlook

Job description

Job Responsibilities:

• This position will be responsible for communicating Product Improvement Plan (PIP) information between the factories and the client Dealers.
• Entry level candidates are ok here. Soft skills are most important (good communication skills by email or phone; proactive; willing to learn).
• Will use ServiceNow but this can be taught.
• Should be capable of learning software applications

Skills:

• Effective writing skills, including grammatical usage, pervasive copy, and style
• Work experience in a team environment
• Should have demonstrated work experience in a Customer Service-related field
• Must have high level of attention to detail
• Must have strong communication skills
• Should have experience with using Excel, Word, OneNote and Outlook

Education/Experience:

• Entry Level are welcome