Customer Support Pro - Paid Training & Growth

Uniting Holding; San Antonio (TX); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition

Job summary

Star Club Corp seeks a motivated Call Center Representative to engage with customers, answer questions, and provide information in a fast-paced, team-focused environment.

The role emphasizes strong communication skills, a customer-first attitude, and the ability to handle routine inquiries with accuracy. Training and career growth opportunities are available, contributing to ongoing professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, professional, and customer-focused attitude.
• Ability to communicate clearly and confidently by phone.
• Previous call center or related experience is a plus but not required.

Responsibilities

• Answer incoming customer calls in a friendly and professional manner.
• Respond to questions regarding products, services, and promotions.
• Provide clear and accurate information to customers.
• Listen carefully to customer needs and provide appropriate assistance.
• Address routine customer questions and concerns.
• Communicate relevant promotions and product or service information.
• Identify opportunities to recommend solutions based on customer needs.
• Maintain accurate records of customer calls and interactions.
• Escalate customer concerns to the appropriate team member when necessary.
• Share customer feedback and common questions with the team.
• Collaborate with customer service and sales team members to meet goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer-focused

Problem solving

Multitasking

Phone etiquette

Team collaboration

Education

High school diploma or equivalent

Job description

Star Club Corp seeks a motivated Call Center Representative to engage with customers, answer questions, and provide information in a fast-paced, team-focused environment.

The role emphasizes strong communication skills, a customer-first attitude, and the ability to handle routine inquiries with accuracy. Training and career growth opportunities are available, contributing to ongoing professional development.