Customer Support & Order Entry Specialist (ESOP)

Shorr Packaging Corp.; Fishers (IN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

ESOP

Medical, dental, vision

PTO & holidays

401K match

Team-owned culture

Job summary

Shorr Packaging Corp in Fishers, IN is seeking a Customer Support Representative I to enter customer sales orders and perform pre-order research, ensuring accurate pricing and shipping requirements. You will also process paperwork, invoices, and tracking to support a smooth customer experience.

You will collaborate in a fast-paced team, manage time-sensitive tasks, and contribute to the Customer Support Department by maintaining customer data, setting up accounts, and assisting with expedites

Qualifications

• Associates Degree or equivalent experience required.
• Experience with MS Word, Excel and Outlook.
• Knowledge of ERP, CRM and ecommerce platforms is a plus.
• Prior data entry experience in an ERP and/or ecommerce platform.
• Demonstrated ability to work with detailed information.
• Excellent communication skills and ability to work in a fast-paced team environment.
• Demonstration of excellent organization skills while managing time sensitive processes.
• Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands.

Responsibilities

• Enter customer sales orders and sample requests into Shorr’s ERP system with accuracy and efficiency to meet expected service levels.
• Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered.
• Perform new item set-up in concurrence with Shorr’s Data Coordinator team using Shorr quoting and ERP systems.
• Release customer sales orders from Shorr’s Order Manager portal to Sxe.
• Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience.
• Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment.

Skills

Attention to detail

Communication skills

Time management

Teamwork

Education

Associate's Degree or equivalent experience

Tools

MS Word

MS Excel

Outlook

ERP systems

CRM

Ecommerce platforms

Job description

Shorr Packaging Corp in Fishers, IN is seeking a Customer Support Representative I to enter customer sales orders and perform pre-order research, ensuring accurate pricing and shipping requirements. You will also process paperwork, invoices, and tracking to support a smooth customer experience.

You will collaborate in a fast-paced team, manage time-sensitive tasks, and contribute to the Customer Support Department by maintaining customer data, setting up accounts, and assisting with expedites