Customer Support Rep I

Shorr Packaging Corp.; Fishers (IN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

ESOP

Medical, dental, vision

PTO & holidays

401K match

Team-owned culture

Job summary

Shorr Packaging Corp in Fishers, IN is seeking a Customer Support Representative I to enter customer sales orders and perform pre-order research, ensuring accurate pricing and shipping requirements. You will also process paperwork, invoices, and tracking to support a smooth customer experience.

You will collaborate in a fast-paced team, manage time-sensitive tasks, and contribute to the Customer Support Department by maintaining customer data, setting up accounts, and assisting with expedites

Qualifications

• Associates Degree or equivalent experience required.
• Experience with MS Word, Excel and Outlook.
• Knowledge of ERP, CRM and ecommerce platforms is a plus.
• Prior data entry experience in an ERP and/or ecommerce platform.
• Demonstrated ability to work with detailed information.
• Excellent communication skills and ability to work in a fast-paced team environment.
• Demonstration of excellent organization skills while managing time sensitive processes.
• Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands.

Responsibilities

• Enter customer sales orders and sample requests into Shorr’s ERP system with accuracy and efficiency to meet expected service levels.
• Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered.
• Perform new item set-up in concurrence with Shorr’s Data Coordinator team using Shorr quoting and ERP systems.
• Release customer sales orders from Shorr’s Order Manager portal to Sxe.
• Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience.
• Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment.

Skills

Attention to detail

Communication skills

Time management

Teamwork

Education

Associate's Degree or equivalent experience

Tools

MS Word

MS Excel

Outlook

ERP systems

CRM

Ecommerce platforms

Job description

Together, We Own it! Start your employee owner journey with Shorr Packaging.

The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites.

Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers.

Responsibilities

• Enter customer sales orders and sample requests into Shorr’s ERP system with accuracy and efficiency to meet expected service levels.
• Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered.
• Perform new item set-up in concurrence with Shorr’s Data Coordinator team using Shorr quoting and ERP systems.
• Release customer sales orders from Shorr’s Order Manager portal to Sxe.
• Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience.
• Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment.

Administrative Tasks

• Setting up new customer accounts and ship to’s in Shorr’s ERP system.
• Add customer contacts and other account updates in Shorr’s CRM.
• Manage customer requests for packing lists, BOL’s, and POD’s
• Create manual invoices for customers and/or process invoices in customer portals as required.

Problem Resolution

• Enter and track expedite requests through Shorr’s expedite portal. Provide updated shipping status to team members and/or customers.
• Resolve sales order and invoice rejections in customer portals.
• Other duties may be assigned.

Requirements

• Associates Degree or equivalent experience required
• Experience with MS Word, Excel and Outlook.
• Knowledge of ERP, CRM and ecommerce platforms is a plus.
• Prior data entry experience in an ERP and/or ecommerce platform.
• Demonstrated ability to work with detailed information.
• Excellent communication skills and ability to work in a fast-paced team environment.
• Demonstration of excellent organization skills while managing time sensitive processes.
• Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands.

Compensation

The base pay range for this role is $22 – $25 per year.

Shorr Packaging does not provide work authorization sponsorship for this position.

Shorr Benefits

• Employee Stock Ownership Plan (ESOP) - Together, We Own It!
• Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
• Generous PTO with vacation, sick and floating holidays.
• 401K plan plus matching
• Team based Employee Owner company culture

Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.