Customer Support & Onboarding Specialist ·

Hylen Technologies LLC; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Hylen Technologies is seeking a customer support specialist to assist new customers in setting up and using our products. This remote role requires clear written and spoken English and a friendly, patient communication style.

You will respond to questions via email and live chat, guide customers through onboarding, and relay feedback to our product team to improve the user experience. A reliable internet connection and self-motivation are essential.

Qualifications

• Excellent written and spoken English.
• Friendly, patient, and a great communicator.
• Comfortable using digital tools.
• Has a reliable internet connection.
• Can work independently in a remote environment.

Responsibilities

• Help new customers set up and use our products
• Respond to customer questions via email and live chat
• Guide customers through onboarding
• Resolve basic technical and account issues
• Share customer feedback with our product team

Skills

Excellent English

Great communicator

Digital tools

Remote work

Job description

What you'll do

• Help new customers set up and use our products
• Respond to customer questions via email and live chat
• Guide customers through onboarding
• Resolve basic technical and account issues
• Share customer feedback with our product team

What we are looking for

• Has excellent written and spoken English
• Is friendly, patient, and a great communicator
• Is comfortable working with digital tools
• Has a reliable internet connection
• Can work independently in a remote environment