Customer Support Manager – Record360, LLC | Remote (US)

School Result; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with 100% company match

Unlimited paid time off

Job summary

A technology firm is seeking a Customer Support Manager to lead a remote support team. The role involves managing daily operations, developing workflows, and improving customer support processes. Candidates should have over 5 years of experience in Customer Support and strong technical skills, particularly with platforms like Zendesk. This full-time position offers a competitive salary of $75,000–$85,000 per year, along with health benefits and unlimited PTO.

Qualifications

• 5+ years in Customer Support/Technical Support, with 2+ years managing or mentoring teams.
• Strong technical aptitude including APIs and webhooks.
• Experience in fast-paced environments with support operations.

Responsibilities

• Lead and develop the Customer Support team.
• Oversee daily support operations and ensure timely responses.
• Define and improve workflows and operational processes.

Skills

Customer Support/Technical Support

Team Management

Technical Aptitude

Zendesk Experience

Analytical Skills

Communication Skills

Tools

Zendesk

Job description

Job Summary

Record360, LLC is seeking a Customer Support Manager to lead and elevate a high-performing support team. This remote, full-time role offers $75,000–$85,000/year plus benefits, including health, dental, vision, 401(k) matching, and unlimited PTO.

The successful candidate will manage a team of three Support Representatives, oversee daily operations, and act as both a team leader and customer advocate—ensuring operational excellence, technical depth, and scalable systems to support Record360’s growth.

Key Job Details

• Job Title: Customer Support Manager
• Employer: Record360, LLC
• Location: Remote (US-based, some travel required)
• Pay: $75,000–$85,000/year
• Job Type: Full-Time, Exempt
• Reports To: Director of Customer Experience

About Record360

Record360 provides simple technology tools to help businesses confidently share and manage high-value assets such as equipment, trucks, and cars. Its asset maintenance platform is used by thousands of rental shops, enabling inspections, protection, and fleet management while building trust with customers.

Key Responsibilities

• Lead and develop the Customer Support team (hiring, coaching, performance management)
• Oversee daily support operations, ensuring queue health and timely responses
• Provide leadership on complex or high-impact customer issues
• Define and improve workflows, escalation paths, and operational processes
• Own reporting and analytics using Zendesk and other tools
• Develop a roadmap for improving support operations (tools, systems, processes)
• Partner cross-functionally with Product, Engineering, Sales, and Customer Success teams
• Identify operational bottlenecks and recommend data-driven solutions
• Maintain high standards for responsiveness, troubleshooting, and communication

Candidate Requirements

Essential:

• 5+ years in Customer Support/Technical Support, with 2+ years managing or mentoring teams
• Experience leading small support teams (hiring, coaching, performance management)
• Strong technical aptitude (integrations, APIs, webhooks)
• Advanced experience with Zendesk or similar platforms (reporting, workflows, SLA management)
• Proven ability to manage support operations in fast-paced environments
• Experience improving support processes and scaling teams
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Experience collaborating cross-functionally

Preferred:

• Experience supporting customers across multiple time zones or global regions

Benefits

• Competitive salary ($75,000–$85,000/year)
• Health, dental, and vision insurance
• 401(k) with 100% company match (up to 4%)
• Unlimited paid time off
• 100% remote work environment (some travel required)

Application Process

How to Apply:

1. Submit your application via Record360’s careers portal.
2. Highlight your customer support leadership and technical expertise.
3. Shortlisted candidates will be contacted for interview.

CLICK HERE TO APPLY