Director of Services Operations & Growth

Woodward Inc.; Rockford (IL); On-site; USD 191,000 - 267,000; Full time

Benefits offered by this job

401(k) match

Annual stock contribution

Tuition reimbursement

Paid holidays

Medical/dental/vision insurance

Parental leave

Job summary

Woodward Inc. is seeking a Business Operations Director to lead the fuel systems and controls services business strategy. You will drive operational health, metrics, and processes across Customer Support, Services Sales, MRO, parts fulfillment, and partner management.

Requirements include a Bachelor’s degree in engineering or business and 10+ years in aerospace, with strong leadership and communication skills for a fast-paced, matrix organization.

Qualifications

• Bachelor’s degree in engineering, business or related technical field.
• Minimum of 10 years’ experience in aerospace, preferably after-market services, product management or customer-facing roles.
• Demonstrated leadership of cross-functional teams and management/company processes.
• Desirable: knowledge of WWD aftermarket services operations.
• Desirable: lean transactional process and management system experience.
• Excellent communication, negotiation and executive presentation skills.
• Ability to work in a fast-paced, matrix organization with high accountability.

Responsibilities

• Serve as the prime focal point for the operational health and excellence of the services business.
• Develop and refine key services business metrics, management systems and cadences to achieve KPIs.
• Develop and manage standardized communication, decision making and escalation processes.
• Support development and execution of long-term services growth strategy including MRO capacity needs and partner strategy.
• Ensure commercial and technical support meets customer expectations.
• Manage services business financials, including operating plans, cost improvement initiatives, pricing strategies and aftermarket metrics.
• Drive continuous improvement through lean principles and cross-functional coordination.

Skills

Leadership

Cross-functional teams

Executive presentation

Negotiation

Education

Bachelor’s degree in engineering or business

Job description

Woodward Inc. is seeking a Business Operations Director to lead the fuel systems and controls services business strategy. You will drive operational health, metrics, and processes across Customer Support, Services Sales, MRO, parts fulfillment, and partner management.

Requirements include a Bachelor’s degree in engineering or business and 10+ years in aerospace, with strong leadership and communication skills for a fast-paced, matrix organization.