Customer Support Manager

Juno Group, INC; Tulsa (OK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Vacation and Holidays

Medical and Dental package

401K

Bonuses

Job summary

Juno Group, INC is seeking a Customer Support Manager in Tulsa, OK to lead the helpdesk and SCADA support teams in day-to-day operations. This direct-hire role emphasizes strong leadership, troubleshooting, and a focus on delivering exceptional customer service.

The position requires a college degree or technical certification, 3–4 years in management, and hands-on experience with PLCs and SCADA protocols. It offers competitive benefits and is based on-site in Tulsa.

Qualifications

• Education – College Degree or Technical Certification.
• Management/Project Management – 3 to 4 Years.
• Exceptional Customer Service and Communication Skills.
• Critical Thinking and Problem Solving Skills.
• Demonstrated experience Programming PLCs and Flow Computers (Orifice and Turbine).
• Knowledgeable in SCADA Protocols, Data Communications and Computer Security Practices.
• Working knowledge of PCs, TCP/IP, Windows Operating Systems, Excel and Internet Explorer.
• Ability to successfully pass a pre-employment background check and drug screen.
• Ability to work for any US employer without requiring sponsorship.

Responsibilities

• Management of all support (helpdesk) and SCADA support personnel in all day-to-day operations
• Management of on-call rotation for support group employees
• Monitoring and improvement of all team members’ performance by assessing skill levels and focusing on team member development
• Identification of roadblocks for the team and working to remove them
• Tracking all customer issues using helpdesk software
• Resolution of electronic flow meter communications issues
• Setting up new points / customers
• Coaching team to provide excellent customer service support
• Assisting in the resolution of customer issues
• Resolution of daily archive data acquisition issues
• Delegation of trouble tickets that are more complicated in nature
• Coordination of all major problems/issues in the field for resolution
• Interaction and main liaison with Field Services Manager for nightly check in and management of issues
• Management of all hiring and firing in helpdesk support group

Skills

Leadership

Customer Service

Troubleshooting

Communication

Problem Solving

Education

College Degree or Technical Certification

Tools

SCADA Protocols

TCP/IP

Windows OS

Excel

Job description

A firm that provides field automation services/SaaS solutions to the oil and gas industry is looking for a Leader to manage their helpdesk support group.

Job Title: Customer Support Manager

Location: Tulsa, OK

Job Type: Direct Hire / Fulltime

If you are passionate about assisting customers, have strong troubleshooting skills, work well in a team and possess strong leadership skills, this is the position for you!!! This replacement position (former Manager was promoted) offers competitive salary and a comprehensive benefit package including:

Benefits

• Vacation (1-3 weeks depending on tenure) and Holidays, comprehensive Medical and Dental package (health, prescription and dental coverage), Term Life Insurance, Short and Long Term Disability Plans, Other Insurance (cancer, accident, specified health), 401K, Flexible Spending, Tuition Reimbursement and Bonuses.

Responsibilities

• ” Management of all support (helpdesk) and SCADA support personnel in all day-to-day operations
• ” Management of on-call rotation for support group employees
• ” Monitoring and improvement of all team members’ performance by assessing skill levels and focusing on team member development
• ” Identification of roadblocks for the team and working to remove them
• ” Tracking all customer issues using helpdesk software
• ” Resolution of electronic flow meter communications issues
• ” Setting up new points / customers
• ” Coaching team to provide excellent customer service support
• ” Assisting in the resolution of customer issues
• ” Resolution of daily archive data acquisition issues
• ” Delegation of trouble tickets that are more complicated in nature
• ” Coordination of all major problems/issues in the field for resolution
• ” Interaction and main liaison with Field Services Manager for nightly check in and management of issues
• ” Management of all hiring and firing in helpdesk support group

Requirements

• ” Education – College Degree or Technical Certification
• ” Management/Project Management – 3 to 4 Years
• ” Exceptional Customer Service and Communication Skills
• ” Critical Thinking and Problem Solving Skills
• ” Demonstrated experience Programming PLCs and Flow Computers (Orifice and Turbine)
• ” Knowledgeable in SCADA Protocols, Data Communications and Computer Security Practices
• ” Working knowledge of PCs, TCP/IP, Windows Operating Systems, Excel and Internet Explorer
• ” Ability to successfully pass a pre-employment background check and drug screen
• ” Ability to work for any US employer without requiring sponsorship