Customer Support Manager

ThyssenKrupp Presta AG; La Palma (CA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and Disability

401(k) or RRSP programs with Company M

Paid Vacation and Holidays

Tuition Reimbursement

And more!

Job summary

thyssenkrupp Materials Services is seeking a Represent ThyssenKrupp in a positive, professional manner by providing exceptional quality assurance support to customers both on and off site. Work directly with ThyssenKrupp Management and Supervisors to ensure customer requirements are implemented.

This role focuses on coordinating client-specific jobs, hiring and scheduling staff, safeguarding quality, and maintaining thorough documentation, with opportunities to develop teams and grow within a

Qualifications

• Must demonstrate strong leadership and multi-tasking ability.
• Excellent organizational skills.
• Previous experience in customer service and supervisory capacity.
• Understanding of measurement units and tolerancing; ability to train others.
• Proficiency in MS Word, Excel and PowerPoint; email software.

Responsibilities

• Coordinate sorting, inspection and packing as negotiated.
• Understand client needs and assignment requirements to ensure satisfactory completion.
• Hire and schedule employees; ensure proper work instructions and training.
• Evaluate employee performance and address issues per policy.
• Develop Team Leaders to assist in start-ups and supervising on site.
• Handle customer inquiries, investigate issues and resolve problems.
• Document all job information and client communication.

Skills

Leadership

Multi-tasking

Organizational skills

Customer service

Supervisory experience

Tools

MS Word

Excel

PowerPoint

Email software

Job description

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence.” thyssenkrupp Supply Chain Services strives to be the preferred supplier of value-added product management and industrial services for the manufacturing industry in North America, differentiating itself from competitors through superior reliability and quality of service, performance excellence, continuous improvement, and emphasis on creation of value. Successful partnerships with the automotive industry, its Tier I, Tier II, and Tier III suppliers, and other original equipment manufacturers (OEM) and assemblers are the foundation of successful growth as a service provider of choice. Major market segments also include consumer goods, white goods, beverage and pharmaceutical industries. Services include supply chain management, logistics management, testing and inspection services, and packaging and kitting.

Job Summary

Represent ThyssenKrupp in a positive and professional manner by providing exceptional quality assurance support to customers both on and off site. Work directly with ThyssenKrupp Management and Supervisors to ensure customer requirements are implemented.

Job Description

Key Accountabilities

• Coordinate sorting, inspection and packing assignments as negotiated between the company and each respective client.
• Understand the needs of the client, and requirements for each specific assignment to ensure jobs are completed satisfactorily.
• Hire and schedule employees for assignments as necessary, ensure assignments have proper work instructions and employees are trained. Assign employees to various tasks required to complete a job successfully.
• Evaluate employees’ job performance and address issues in a manner that is consistent with company policies and practices.
• Develop Team Leaders to assist in job start-ups, training of inspectors, and supervising work onsite.
• Handle customer inquiries about specific jobs, dealing with/investigating issues, complaints, and/or problems that arise. Know when to make decisions, or when to defer to higher authorities.
• Address problems and deal with conflicts that may arise amongst customers or employees as necessary.
• Document all information pertaining to various jobs, including all information surrounding customer contact, employee contact, issues, concerns or problems.
• Complete all required administrative duties, including reports and correspondence, as assigned for each respective customer and job.
• Develop relationships to lead to additional business opportunities within current accounts.
• Review monthly status of payment on accounts and follow up with the appropriate customer contact on those accounts with payments in arrears of 60 days or more. Communicate issue with the Credit Manager as appropriate.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications

Minimum Requirements

• Strong leadership and multi tasking ability
• Excellent organizational skills
• Previous experience in customer service and supervisory capacity
• Preferred quality knowledge within an automotive environment
• Understanding of measurement units and tolerancing; ability to train others in this area
• Computer literate, able to utilize MS Word, Excel and PowerPoint and email software

Preferred Requirements

• Preferred quality knowledge within an automotive environment

Job Compensation

Compensation up to $90,000 based on experience.

Benefits Overview

We offer competitive company benefits to eligible positions, such as:

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [e-mail].

LA County Disclaimer for LA County Applicants:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All material job duties at this location involve direct or indirect interaction with the Company’s employees, contractors, vendors, associates, clients or customers and/or heavy equipment and, therefore, a review of criminal history related to crimes of theft, dishonesty, and/or violent acts is necessary due to articulable concerns regarding the safety of, or risk of harm or harassment to, the employer and those individuals and/or the employer’s property with which a candidate for employment may interact.