Quality Manufacturing Customer Support Manager

ThyssenKrupp Supply Chain SVC; Greer (SC); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with Company Match

Paid Vacation

Tuition Reimbursement

Job summary

ThyssenKrupp Supply Chain SVC in Greer, South Carolina is seeking a qualified individual to provide exceptional quality assurance support. This role involves coordinating job assignments and overseeing employee performance in an automotive environment.

The ideal candidate will demonstrate strong leadership and organizational skills, with experience in customer service related to quality assurance. Competitive compensation aligns with industry standards, including substantial benefits. Join our team to help ensure customer satisfaction and continuous improvement.

Qualifications

• Strong leadership skills for effectively managing teams.
• Ability to multi-task and handle multiple assignments.
• Excellent organizational skills for managing schedules and resources.
• Previous experience in supervisory roles is advantageous.
• Knowledge of quality standards within an automotive environment is preferred.
• Computer literate with knowledge of MS Office software.

Responsibilities

• Coordinate sorting, inspection, and packing assignments as per client needs.
• Hire and schedule employees for various job assignments.
• Evaluate employee performance and address any issues.
• Document all information related to each job and client interactions.
• Develop relationships that may lead to additional business opportunities.

Skills

Strong leadership

Multi-tasking

Excellent organizational skills

Customer service experience

Supervisory experience

Knowledge of measurement units

MS Word proficiency

MS Excel proficiency

MS PowerPoint proficiency

Job description

Job Summary

Represent ThyssenKrupp in a positive and professional manner by providing exceptional quality assurance support to customers both on and off site. Work directly with ThyssenKrupp Management and Supervisors to ensure customer requirements are implemented.

Shift: Sunday - Thursday 6:30pm - 5:30am

Weekends as needed on call

This is not a customer service position

Key Accountabilities

• Coordinate sorting, inspection and packing assignments as negotiated between the company and each respective client.
• Understand the needs of the client, and requirements for each specific assignment to ensure jobs are completed satisfactorily.
• Hire and schedule employees for assignments as necessary, ensure assignments have proper work instructions and employees are trained. Assign employees to various tasks required to complete a job successfully.
• Evaluate employees' job performance and address issues in a manner that is consistent with company policies and practices.
• Develop Team Leaders to assist in job start-ups, training of inspectors, and supervising work onsite.
• Handle customer inquiries about specific jobs, dealing with/investigating issues, complaints, and/or problems that arise. Know when to make decisions, or when to defer to higher authorities.
• Address problems and deal with conflicts that may arise amongst customers or employees as necessary.
• Document all information pertaining to various jobs, including all information surrounding customer contact, employee contact, issues, concerns or problems.
• Complete all required administrative duties, including reports and correspondence, as assigned for each respective customer and job.
• Develop relationships to lead to additional business opportunities within current accounts.
• Review monthly status of payment on accounts and follow up with the appropriate customer contact on those accounts with payments in arrears of 60 days or more. Communicate issue with the Credit Manager as appropriate.

Qualifications

Minimum Requirements:

• Strong leadership and multi tasking ability
• Excellent organizational skills
• Previous experience in customer service and supervisory capacity
• Preferred quality knowledge within an automotive environment
• Understanding of measurement units and tolerancing; ability to train others in this area
• Computer literate, able to utilize MS Word, Excel and PowerPoint and email software

Preferred Requirements:

• Preferred quality knowledge within an automotive environment

Compensation

70-75k + 10k bonus

Benefits Overview

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Equal Opportunity Employer

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and requesting information relating to the need for accommodation, please contact [e-mail].