Customer Support Leader: Scale & Deliver Excellence

Topline Pro; New York (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Full Medical, Dental, and Vision Health Coverage

Unlimited vacation

Company-paid Wellhub membership

Dinner covered with Uber Eats

Job summary

Topline Pro is hiring a Customer Support Team Manager in New York to lead and scale their Support function. You will oversee daily operations, improve customer support metrics, and develop a high-performing team. Ideal candidates will have extensive experience in customer support leadership and thrive in a dynamic startup environment.

The role offers a competitive salary between $110k and $140k, full health coverage, and additional perks like unlimited vacation and a gym membership.

Qualifications

• 8+ years of customer support leadership experience.
• Experience in a fast-growing startup environment.
• Ability to track and improve core support metrics.

Responsibilities

• Manage daily support operations for the team.
• Build and maintain systems for support metrics.
• Recruit, coach, and develop team members.

Skills

Customer support leadership

People management

Metrics tracking

Cross-functional collaboration

Technical troubleshooting

Tools

Zendesk

Intercom

Job description

Topline Pro is hiring a Customer Support Team Manager in New York to lead and scale their Support function. You will oversee daily operations, improve customer support metrics, and develop a high-performing team. Ideal candidates will have extensive experience in customer support leadership and thrive in a dynamic startup environment.

The role offers a competitive salary between $110k and $140k, full health coverage, and additional perks like unlimited vacation and a gym membership.