Customer Support Lab Technician

PPG; Cleveland (OH); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement plan

Paid vacation & holidays

Employee Assistance Program (EAP)

Job summary

PPG in Cleveland, OH is seeking a Customer Support Lab Technician to provide routine and complex technical services for the customer support team on DCS accounts.

You will work with chemists to plan, construct, test and document assignments involving the use of learned skills in support of team projects, preparing samples for evaluation and formulation support on projects for customer issues, production troubleshooting, new formula development, validation or improvement.

Qualifications

• High school diploma or equivalent is required.
• 2+ years working in an industrial facility/setting preferred.
• Previous lab experience preferred.

Responsibilities

• Adhere to all safety protocols and foster a safe laboratory culture.
• Plan and organize tasks with chemist or supervisor to meet project objectives.
• Make, spray and test samples to meet product specifications.
• Collaborate with team on new objectives and plan experiments.
• Observe results, document findings clearly, and communicate promptly to the team.
• Make recommendations or assist with troubleshooting using product knowledge.
• Master routine procedures and application of samples for projects.
• Maintain laboratory equipment in clean condition.

Education

High school diploma or equivalent

Job description

As a Customer Support Lab Technician, you will provide routine and complex technical services in support of the customer support team for the DCS accounts. You will work independently or in concert with team chemists or other PPG personnel to plan, construct, test and document assignments involving the use of learned skills in support of team projects. You will prepare samples for evaluation and formulation support on projects for customer issues, production troubleshooting, new formula development, validation or improvement. The primary responsibilities will include making formulations and mixing wet paint, reducing/spraying paint samples, and adjusting the samples for color or other properties to an identified target, as well as testing test panels.

Compensation and Benefits

The base salary range for this position is $50,000 to $52,000, with the possibility of an annual bonus up to 2.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. Other incentives may apply.

Key Responsibilities

• Adhere to all PPG safety protocols and encourage a broad safety culture in a laboratory work environment
• Independently plan and organize tasks following discussion with chemist or supervisor on objectives of a project
• Make, spray and test samples to meet project objectives and product specifications
• Interact with team members for new objectives on project work and contribute to planning of experiments
• Observe results and can analyze and document clearly and independently. Communicate results promptly to laboratory personnel in a team environment to permit them to meet scheduled commitments
• Make recommendations or assist with troubleshooting based on learned product knowledge
• Master routine procedures, tests and application of samples for project work
• Maintain laboratory equipment in clean condition

Qualifications

• High school diploma or equivalent is required.
• 2+ years working in an industrial facility/setting preferred.
• Previous lab experience preferred.

Equal Employment Opportunity

PPG provides equal opportunity to all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email [e-mail].