Customer Support Lab Technician

PPG Industries (UK) Limited; Cleveland (OH); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid vacation & holidays

Employee assistance program

Job summary

PPG Industries is seeking a Customer Support Lab Technician to support the customer support team for DCS accounts. You will plan, test, and document assignments, prepare samples for evaluation, and contribute to formula development and troubleshooting.

You will mix wet paint, adjust samples for color, test panels, and collaborate with chemists to meet project objectives and product specifications while maintaining safety and accurate records.

Qualifications

• High school diploma or equivalent is required.
• 2+ years working in an industrial facility/setting preferred.
• Previous lab experience preferred.

Responsibilities

• Adhere to all safety protocols and encourage a broad safety culture in a laboratory environment.
• Independently plan and organize tasks following discussion with chemist or supervisor on project objectives.
• Make, spray and test samples to meet project objectives and product specifications.
• Interact with team members for new objectives on project work and contribute to planning of experiments.
• Observe results and analyze and document clearly and independently; communicate results promptly to laboratory personnel to meet commitments.
• Make recommendations or assist with troubleshooting based on learned product knowledge.
• Master routine procedures, tests and application of samples for project work.
• Maintain laboratory equipment in clean condition.

Skills

Formulation development

Paint mixing

Documentation

Color adjustment

Team collaboration

Education

High School Diploma

Tools

Laboratory equipment

Job description

As a Customer Support Lab Technician, you will provide several routine, non-routine, complex to very complex technical services in support of the customer support team for the DCS accounts. You will work independently or in concert with team chemists or other PPG personnel to plan, construct, test and document assignments involving the use of learned skills in support of team projects. You will prepare samples for evaluation and formulation support on projects for customer issues, production troubleshooting, new formula development, validation or improvement. The primary responsibilities will include making formulations and mixing wet paint, reducing/spraying paint samples, and adjusting the samples for color or other properties to an identified target, as well as testing test panels.

Key Responsibilities

• Adhere to all PPG safety protocols and encourage a broad safety culture in a laboratory work environment
• Independently plan and organize tasks following discussion with chemist or supervisor on objectives of a project
• You will make, spray and test samples to meet project objectives and product specifications
• Interact with team members for new objectives on project work and contribute to planning of experiments
• Observes results and can analyze and document clearly and independently. Communicate results promptly to laboratory personnel in a team environment to permit them to meet scheduled commitments
• Can make recommendations or assists with troubleshooting based on learned product knowledge
• Masters routine procedures, tests and application of samples for project work
• Maintain laboratory equipment in clean condition

Qualifications

• High school diploma or equivalent is required.
• 2+ years working in an industrial facility/setting preferred.
• Previous lab experience preferred.

Benefits

The base salary range for this position is $50,000 to $52,000, with the possibility of an annual bonus up to 2.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

Equal Employment Opportunity

A PPG offers igualdade de oportunidades a todos os candidatos e colaboradores. All qualified candidates will receive consideration for employment without discrimination of sex, pregnancy, race, color, creed, religion, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or expression.

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