Customer Support Executive Assistant

Konsus, Inc. (Superside); United States; Remote; USD 35,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Support Representative & Executive Assistant to enhance productivity and support the technical team. This remote role requires a proactive individual with strong communication skills, organizational abilities, and an empathetic approach to customer interactions. The ideal candidate thrives in a home office environment and can manage multiple tasks effectively, contributing to both customer satisfaction and team efficiency.

Qualifications

• Must reside in North or South America.
• Prior experience with databases or technical tools is a plus.
• Comfortable working independently from home.

Responsibilities

• Provide Tier 1 technical support to customers.
• Assist with task intake, prioritization, and progress tracking.
• Create instructional content and maintain communication.

Skills

Organization

Multi-tasking

Communication

Empathy

Patience

Tools

Technical tools

Databases

Job description

A company is looking for a Customer Support Representative & Executive Assistant.

Key Responsibilities

• Provide Tier 1 technical support to customers, troubleshooting issues and escalating complex inquiries
• Assist the Founder and Lead Developer with task intake, prioritization, and progress tracking
• Create instructional content and maintain communication regarding task status and organizational priorities

Required Qualifications

• Must reside in North or South America
• Prior experience with databases or technical tools is a plus, but not required
• Ability to stay organized and multi-task in a remote work environment
• Comfortable working independently from home
• Patient, empathetic, and upbeat approach to communication