Customer Support Engineer Co-op

Zus Health; Boston (MA); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401k with match

Unlimited PTO

Equity

Job summary

Zus Health is seeking a spring co-op for our Customer Support Engineering team in Boston. You will dig into data, query Snowflake, test REST APIs, and write Python scripts to automate support workflows.

You’ll collaborate with engineering, product, and customer-facing teams to resolve issues and improve tooling. The ideal candidate is technically minded, enjoys solving messy healthcare data problems, and can communicate clearly with both technical and non-technical audiences.

Qualifications

• Proficient in SQL to query and troubleshoot data in Snowflake
• Hands-on coding/scripting skills in Python for automation and debugging
• Experience using Postman or similar tools to test and debug REST APIs
• Interest in healthcare data standards (FHIR, HL7, CCD)
• Experience with ticketing systems (Zendesk, Jira)

Responsibilities

• Investigate and resolve technical customer issues end to end
• Query and analyze data in Snowflake to troubleshoot data quality/integration questions
• Test and debug REST APIs to reproduce customer-reported problems
• Build scripts/tools in Python to automate support workflows
• Collaborate with engineering/product to improve docs/processes for scalable support

Skills

SQL

Python

REST APIs

Data troubleshooting

Communication

Problem solving

Team collaboration

Tools

Snowflake

Postman

Zendesk

Jira

Job description

Zus Health is an AI-native healthcare data platform that brings fragmented patient information together to make it complete, current, and actionable. Through our nationwide data network, platform, and intelligent workflows, we help providers, value-based care organizations, payers, life sciences, and digital health companies drive business results, strengthen provider trust, and improve operational efficiency. Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus is building the foundation for a more connected, precise, and effective healthcare system.

What we're looking for...

We're looking for an eager, technically minded co-op to join our Customer Support Engineering team and help customers get the most out of the Zus platform. This team sits where engineering meets customers. It investigates technical issues, digs into data and APIs to find root causes, and turns what it learns into clear answers for the people who rely on Zus every day.

Zus collects health data from many internal and external sources and makes it useful for our customers. When something doesn't look right, like a missing record, an unexpected API response, or a data discrepancy, you'll help figure out why. You'll query data in Snowflake, test and debug our REST APIs, and write scripts to automate repetitive troubleshooting. The ideal candidate is excited by the challenge of making messy, varied healthcare data make sense for customers, and enjoys being the person who gets to the bottom of a problem.

You'll work closely with engineering, product, and customer-facing teams. You'll bring customer issues to the right people and help improve our tools, documentation, and processes so issues get resolved faster over time.

As part of our team, you will...

Roll up your sleeves to investigate and resolve technical customer issues end to end

Query and analyze data in Snowflake to troubleshoot data quality and integration questions

Test and debug REST APIs to reproduce and diagnose customer-reported problems

Build scripts and small tools in Python (or similar) to automate support workflows and debugging

Manage and document issues in Zendesk and Jira, and elevate clearly to engineering when needed

Collaborate with your colleagues to improve support documentation and processes that scale

Core skills

Proficient in SQL, with the ability to query and troubleshoot data in modern platforms like Snowflake

Hands-on coding/scripting skills in Python (or similar) for automation and debugging

Experience using Postman or similar tools to test and debug REST APIs

Interest in healthcare data standards and integrations (FHIR, HL7, CCD)

Experience working with ticketing systems like Zendesk and Jira

You are a good fit because you demonstrate...

The ability to overcome challenging obstacles independently

The self-awareness to recognize when outside assistance is needed

Clear, empathetic communication, with the ability to explain technical issues to both technical and non-technical audiences

The desire to learn how software is built and supported in a professional environment

The willingness to incorporate feedback into your work

A love of solving complex problems and tracking down root causes

A self-starter attitude that shows you're ready for the fast, and sometimes unstructured, pace of an early-stage startup

That you're located in the Boston, MA area and willing to join us in the office, or meet regularly with a local mentor for collaborative work

It would be awesome if you were...

Familiar with cloud services such as AWS (S3, Lambda, DynamoDB)

Experienced in a customer-facing, help desk, or technical support role

Excited to contribute to internal tooling and documentation that improves the customer experience

Location: Boston, MA area (in-office / hybrid)

Schedule: Full-time spring co-op, 40 hours per week, January through June

We will offer you…

Competitive compensation that reflects the value you bring to the team a combination of cash and equity

Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO

Opportunity to work alongside a passionate team that is determined to help change the world (and have fun doing it)

Please Note: Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current healthcare system with their unique experiences.