Customer Support Engineer — Cloud FinTech Specialist

Supernova Technology; Chicago (IL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Employee Assistance Program (EAP)

Continuing Education Assistance

Job summary

Supernova Technology is seeking a motivated Customer Support Engineer in Chicago, Illinois. This position involves providing technical support, actively communicating with clients, and troubleshooting issues on our platforms.

The ideal candidate has a BA/BS degree in Computer Science, a strong problem-solving mindset, and excellent communication skills, with a salary range of $50,000 to $75,000 per year.

Qualifications

• 1+ years of experience as a Technical Support Engineer or similar role.
• Knowledge of database structures and SQL.
• Ability to work independently and collaboratively.

Responsibilities

• Provide technical support to clients and troubleshoot issues.
• Maintain communication with customers and internal teams.
• Monitor systems for uninterrupted functionality.

Skills

Technical Support Engineering

Problem Solving

Communication Skills

Database Knowledge

Cloud Services

Education

BA/BS Degree in Computer Science or IT Related Field

Tools

SQL

AWS

Microsoft Azure

Job description

Supernova Technology is seeking a motivated Customer Support Engineer in Chicago, Illinois. This position involves providing technical support, actively communicating with clients, and troubleshooting issues on our platforms.

The ideal candidate has a BA/BS degree in Computer Science, a strong problem-solving mindset, and excellent communication skills, with a salary range of $50,000 to $75,000 per year.