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A leading company in the software domain is looking for a Post-Sales Support Specialist for remote assistance in troubleshooting and managing installations of software and hardware systems. The ideal candidate will have a Bachelor's degree in Computer Science or Electrical Engineering and relevant experience. This role offers competitive compensation along with performance-related bonuses and is aimed at candidates who can solve moderately complex problems effectively.
Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.
The Avaya Infinity platform unifies fragmented customer experiences, connecting channels, insights, technologies, and workflows to create enduring customer and employee relationships.
We believe success is built through strong connections—with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.
Learn more at https://www.avaya.com
Responsible for providing remote post-sales support of software and/or hardware systems, sub-systems, and/or applications for customers or field personnel using telephone and remote diagnostic capabilities. Supports end-user installations, configurations, upgrades, and migrations through problem isolation, verification, resolution, and documentation. May include supporting third-party products and occasional on-site support. This is a post-sales remote support position. Works with limited guidance on projects within defined criteria. Provides solutions to a diverse range of moderately complex problems.
The pay range for this opportunity is from $74,700 to $100,800 + performance-related bonus + benefits.
This range represents the anticipated low and high end of the salary for this position. The role is also eligible for an annual bonus aligned with individual and company performance. Actual salaries will vary based on qualifications, skills, and competencies.