Customer Support Engineer II

Davita Inc.; Columbia (NC); Remote; USD 74,000 - 101,000; Full time

Job summary

A leading company in the software domain is looking for a Post-Sales Support Specialist for remote assistance in troubleshooting and managing installations of software and hardware systems. The ideal candidate will have a Bachelor's degree in Computer Science or Electrical Engineering and relevant experience. This role offers competitive compensation along with performance-related bonuses and is aimed at candidates who can solve moderately complex problems effectively.

Qualifications

• 3 - 6 Years of Experience in relevant support.
• Bachelor's degree in Computer Science or equivalent experience required.
• Ability to troubleshoot software/hardware issues.

Responsibilities

• Provide remote post-sales support for software/hardware systems.
• Support end-user installations, configurations, upgrades, and migrations.
• Isolate problems and provide solutions for moderately complex issues.

Skills

Remote support

Problem solving

Installation and configuration

Education

Bachelor's degree in Computer Science or Electrical Engineering

Job description

About Avaya

Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting channels, insights, technologies, and workflows to create enduring customer and employee relationships.

We believe success is built through strong connections—with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

Responsible for providing remote post-sales support of software and/or hardware systems, sub-systems, and/or applications for customers or field personnel using telephone and remote diagnostic capabilities. Supports end-user installations, configurations, upgrades, and migrations through problem isolation, verification, resolution, and documentation. May include supporting third-party products and occasional on-site support. This is a post-sales remote support position. Works with limited guidance on projects within defined criteria. Provides solutions to a diverse range of moderately complex problems.

The pay range for this opportunity is from $74,700 to $100,800 + performance-related bonus + benefits.

This range represents the anticipated low and high end of the salary for this position. The role is also eligible for an annual bonus aligned with individual and company performance. Actual salaries will vary based on qualifications, skills, and competencies.

Experience

3 - 6 Years of Experience

Education

Bachelor's degree or equivalent experience in Computer Science or Electrical Engineering

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. We are committed to equality, and all qualified applicants and employees receive equal treatment regardless of race, religion, sex, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Positions at Avaya require effective communication and use of office technology. Physical requirements may vary by location. This job description is subject to change, and Avaya reserves the right to alter duties and responsibilities at any time. You may review the Avaya Privacy Policy at https://www.avaya.com/en/privacy/policy/ and the applicable Privacy Statement at https://www.avaya.com/en/documents/info-applicants.pdf.