Customer Support Engineer

Optomec Inc.; Albuquerque (NM); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Attractive salary package

Health, dental, vision insurance

401(k) with employer matching

Fifteen days paid time off

Professional development opportunities

Job summary

Optomec Inc. is looking for a highly skilled Customer Support Engineer in Albuquerque, New Mexico to ensure the optimal functioning of our cutting-edge systems. Main responsibilities include installation, maintenance, and customer support for Optomec DED systems, with an emphasis on merging technical expertise with exceptional customer service.

The ideal candidate should have an Associate's degree, strong problem-solving abilities, and excellent communication skills. A range of competitive benefits, including health coverage and a matching 401(k), is provided.

Qualifications

• Experience in technical support or a customer-facing role.
• Ability to travel domestically and internationally.
• Ability to lift 50 pounds independently.

Responsibilities

• Install and configure Optomec systems at customer sites.
• Provide technical support and troubleshoot issues.
• Guide customers through onboarding processes.

Skills

Problem solving skills

Customer service skills

Communication skills

Interpersonal skills

Technical troubleshooting

Education

Associate's degree in Engineering or related field

Tools

MasterCam

SolidWorks

Job description

Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting‑edge systems. You will be responsible for the installation, maintenance, and support of Optomec DED systems. Your primary objective will be to merge technical expertise with excellent customer service to enhance overall customer satisfaction.

Responsibilities

• Install and configure Optomec systems at customer sites
• Provide technical support and troubleshoot issues onsite and through phone, email, and chat
• Guide customers through onboarding processes and assist with installation and updating matters
• Collaborate with cross‑functional teams to resolve complex technical problems
• Develop and maintain strong relationships with customers by delivering exceptional service
• Keep accurate records of customer interactions, technical issues, and resolutions in the CRM system
• Analyze customer feedback and collaborate with internal teams to continuously improve products and services

About Optomec

Optomec is a leading provider of advanced manufacturing solutions, specializing in systems such as DED and Aerosol Jet. We are at the forefront of innovative technologies that empower industries to achieve unprecedented levels of efficiency and precision. As part of our commitment to customer success, we are seeking qualified individuals to join our team as Customer Support Engineers.

Requirements

• Associate's degree in Engineering or a related field or equivalent experience
• Working knowledge of simple DC circuits and test procedures
• Preferred some security clearance
• Proven experience in technical support or a similar customer facing role
• Excellent problem solving and troubleshooting skills
• Exceptional communication and interpersonal skills
• Willingness to travel domestically and internationally as required by customer needs
• Ability to work independently and collaboratively in a fast‑paced environment
• Adaptability and a customer‑centric mindset
• Ability to lift 50 pounds independently and access components from the floor to a five foot level
• Able to utilize commercial air, ground and self‑drive transportation
• Comfortable standing for long periods of time during on‑site support and system demonstrations
• MasterCam and SolidWorks experience a plus

Benefits

• Attractive salary package
• Excellent health, dental, vision, Telehealth, Short Term Disability/Long Term Disability/LDD coverage
• Fifteen days of annual paid time off
• 401(k) retirement savings plan with employer matching percentage
• Professional development opportunities

If you are passionate about cutting‑edge technologies, thrive in a dynamic environment, and are dedicated to providing exceptional customer support we encourage you wot apply for the position of Customer Support Engineer at Optomec. Join our team and be part of revolutionizing the future of manufacturing.