Customer Support Engineer - Field Tech for Manufacturing

Optomec Inc.; Albuquerque (NM); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Attractive salary package

Health, dental, vision insurance

401(k) with employer matching

Fifteen days paid time off

Professional development opportunities

Job summary

Optomec Inc. is looking for a highly skilled Customer Support Engineer in Albuquerque, New Mexico to ensure the optimal functioning of our cutting-edge systems. Main responsibilities include installation, maintenance, and customer support for Optomec DED systems, with an emphasis on merging technical expertise with exceptional customer service.

The ideal candidate should have an Associate's degree, strong problem-solving abilities, and excellent communication skills. A range of competitive benefits, including health coverage and a matching 401(k), is provided.

Qualifications

• Experience in technical support or a customer-facing role.
• Ability to travel domestically and internationally.
• Ability to lift 50 pounds independently.

Responsibilities

• Install and configure Optomec systems at customer sites.
• Provide technical support and troubleshoot issues.
• Guide customers through onboarding processes.

Skills

Problem solving skills

Customer service skills

Communication skills

Interpersonal skills

Technical troubleshooting

Education

Associate's degree in Engineering or related field

Tools

MasterCam

SolidWorks

Job description

Optomec Inc. is looking for a highly skilled Customer Support Engineer in Albuquerque, New Mexico to ensure the optimal functioning of our cutting-edge systems. Main responsibilities include installation, maintenance, and customer support for Optomec DED systems, with an emphasis on merging technical expertise with exceptional customer service.

The ideal candidate should have an Associate's degree, strong problem-solving abilities, and excellent communication skills. A range of competitive benefits, including health coverage and a matching 401(k), is provided.