Customer Support Data Architect & AI Analytics Leader

United States Digital Space LLC; United States; Remote; USD 138,800 - 173,500; Full time

Benefits offered by this job

Equity and Benefits

Competitive Base Salary

Job summary

United States Digital Space LLC is seeking a Customer Support Systems & Analytics Architect to own the data strategy within the CS org as our operations scale across channels and a growing BPO model.

You will configure Zendesk and our AI Agent to produce reliable data, translate it into insights for CS leadership, and partner with Strategy, Ops, Data, Product and Engineering to build a scalable reporting infrastructure.

Qualifications

• 5–8 years in data analytics, BI, or systems analysis within CS/operations.
• Hands-on Zendesk administration experience, including views, fields, triggers, and reporting.
• Fluency in SQL and experience with BI tools like Omni or Metabase.
• Strong ability to translate data into actionable insights for leadership.
• Experience building dashboards for non-technical stakeholders.

Responsibilities

• Build and maintain unified reporting and dashboards for CS across channels and projects.
• Advise on Zendesk configuration to ensure clean, reliable data and secure workflows.
• Define data hygiene standards for consistent reporting.
• Oversee AI chatbot data tracking to support quality reviews and decision-making.
• Translate data into clear recommendations for resourcing, tooling, and strategy.
• Collaborate with Product, Data, and Strategic Finance to meet data needs.
• Evaluate CS tools and optimize the data stack for reporting outcomes.
• Document data structures and reporting methods for team accessibility.

Skills

Zendesk administration

SQL

Data analytics

Data visualization

Cross-functional collaboration

Data governance

AI/automation data oversight

Stakeholder communication

Tools

Zendesk Analytics

Omni

Metabase

Job description

United States Digital Space LLC is seeking a Customer Support Systems & Analytics Architect to own the data strategy within the CS org as our operations scale across channels and a growing BPO model.

You will configure Zendesk and our AI Agent to produce reliable data, translate it into insights for CS leadership, and partner with Strategy, Ops, Data, Product and Engineering to build a scalable reporting infrastructure.