Customer Support Coordinator

Hot Spring; Orlando (FL); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid training

Stable work environment

Advancement opportunities

Wellness focus

Job summary

Spas Etc. seeks a Customer Support Coordinator (Wellness Division) to be the first point of contact for customers in Central Florida. The role emphasizes friendly phone support, organized record-keeping, and learning basic spa operations with full CRM usage.

You will handle inquiries, route calls, verify warranties, and create service/work orders for the service team, with opportunities for advancement within Sales or Service support.

Qualifications

• Strong communication and customer service skills.
• Positive, calm, and solutions-focused attitude.
• Detail-oriented and organized.
• Ability to learn basic spa operation concepts.
• Dependable and punctual.
• Team-oriented mindset.

Responsibilities

• Answer incoming customer calls professionally and confidently.
• Ask questions to determine customer needs and route calls appropriately.
• Identify whether products are in warranty or out of warranty.
• Look up customer information in our CRM system.
• Create and print service requests/work orders for the service department.
• Transfer customers to Service or Sales depending on the situation.
• Provide basic troubleshooting and operational guidance (training provided).
• Maintain organized customer notes and communication records.

Skills

Customer service

Phone skills

Detail-oriented

Organized

Team-oriented

Learning basics

CRM software

Tools

CRM software

Job description

Customer Support Coordinator
(Wellness Division)

Delivering Wellness Across Central Florida Since 1983 At Spas Etc., we help customers improve their homes, health, and lifestyle through hot tubs, swim spas, saunas, and cold plunges. We are looking for a dependable, professional team member to become the first point of contact for our customers.

This position is ideal for someone who is organized, friendly, comfortable on the phone, and capable of learning basic spa operations and customer support procedures.

Primary Responsibilities:

• Answer incoming customer calls professionally and confidently
• Ask questions to determine customer needs and route calls appropriately
• Identify whether products are in warranty or out of warranty
• Look up customer information in our CRM system
• Create and print service requests/work orders for the service department
• Transfer customers to Service or Sales depending on the situation
• Provide basic troubleshooting and operational guidance (training provided)
• Maintain organized customer notes and communication records

Applicants should be comfortable with:

• Basic computer navigation and multitasking
• Using CRM/customer management software
• Looking up customer accounts quickly and accurately
• Printing and organizing service requests
• Email communication and data entry
• Managing multiple calls and tasks throughout the day

What We're Looking For:

• Strong communication and customer service skills
• Positive, calm, and solutions-focused attitude
• Detail-oriented and organized
• Ability to learn technical basics of spa operation
• Dependable and punctual
• Team-oriented mindset

What We Offer:

• Paid training
• Stable work environment
• Opportunity for advancement into Sales or Service support roles
• Work with a company focused on wellness and customer experience

About Spas Etc.
For decades, Spas Etc. has helped thousands of customers throughout Central Florida create better
spaces for relaxation, recovery, and wellness. We believe customer experience starts with the first
phone call-and that is where you come in.

Store Hours:
Mon-Sat: 10-5
Sun: Open By Appointment

Store Hours:
Tues-Sat: 10-5
Sun: Open By Appointment