Customer Support Coordinator, Wellness & Service

Hot Spring; Orlando (FL); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid training

Stable work environment

Advancement opportunities

Wellness focus

Job summary

Spas Etc. seeks a Customer Support Coordinator (Wellness Division) to be the first point of contact for customers in Central Florida. The role emphasizes friendly phone support, organized record-keeping, and learning basic spa operations with full CRM usage.

You will handle inquiries, route calls, verify warranties, and create service/work orders for the service team, with opportunities for advancement within Sales or Service support.

Qualifications

• Strong communication and customer service skills.
• Positive, calm, and solutions-focused attitude.
• Detail-oriented and organized.
• Ability to learn basic spa operation concepts.
• Dependable and punctual.
• Team-oriented mindset.

Responsibilities

• Answer incoming customer calls professionally and confidently.
• Ask questions to determine customer needs and route calls appropriately.
• Identify whether products are in warranty or out of warranty.
• Look up customer information in our CRM system.
• Create and print service requests/work orders for the service department.
• Transfer customers to Service or Sales depending on the situation.
• Provide basic troubleshooting and operational guidance (training provided).
• Maintain organized customer notes and communication records.

Skills

Customer service

Phone skills

Detail-oriented

Organized

Team-oriented

Learning basics

CRM software

Tools

CRM software

Job description

Spas Etc. seeks a Customer Support Coordinator (Wellness Division) to be the first point of contact for customers in Central Florida. The role emphasizes friendly phone support, organized record-keeping, and learning basic spa operations with full CRM usage.

You will handle inquiries, route calls, verify warranties, and create service/work orders for the service team, with opportunities for advancement within Sales or Service support.